Robenson Joseph
Tampa,FL
Summary
Dynamic security professional with extensive experience at Metro One Loss Prevention Services Group, excelling in incident reporting and superior customer service. Proven ability to enhance safety protocols and streamline processes, ensuring compliance and fostering a welcoming environment. Fluent in French, Creole, and some Spanish, with strong communication skills to effectively engage diverse populations.
Healthcare professional with solid track record in patient registration coordination. Known for precise data management, effective communication, and maintaining patient confidentiality. Collaborative team player focused on achieving seamless workflow and positive patient experiences, adaptable to changing needs.
Overview
6
6
years of professional experience
Work History
Security Officer
Metro One Loss Prevention Services Group
Staten Island, NY
06.2023 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Collaborated with law enforcement during investigations and emergency situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Patient Registration Coordinator
Baycare Health Systems, St. Joseph Hospital
Tampa, FL
03.2022 - 06.2023
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Facilitated communication between patients and medical staff to streamline appointment scheduling and information exchange.
- Assisted in training new staff on registration protocols and software systems to enhance team efficiency.
- Implemented process improvements that reduced patient wait times during the registration phase.
- Coordinated with insurance providers to verify coverage details and facilitate claims processing for patients.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
Security Officer
Allied Universal Security Services
Tampa, FL
07.2019 - 03.2022
- Prepared detailed reports on security breaches and daily activities for management review.
- Assisted in training new personnel on security protocols and emergency procedures.
- Implemented effective communication strategies to enhance team coordination during shifts.
- Evaluated security systems for effectiveness, recommending enhancements as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Education
No Degree - Emergency Medicine
Wor-Wic Community College
Salisbury, MDDiploma / Certificate - Medical Billing And Coding
Education Institute Of Tampa Family
Tampa, FL06.2025
Skills
- Report writing
- Incident reporting
- Communication skills
- General security
- Detail-oriented
- Multitasking
- Superior customer service
- FLUENT IN French, Creole and some Spanish
- Computer skills
License
Florida 2-15 Life, Health and Variable Annuities Agent
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Security Officer
Metro One Loss Prevention Services Group
06.2023 - Current
Patient Registration Coordinator
Baycare Health Systems, St. Joseph Hospital
03.2022 - 06.2023
Security Officer
Allied Universal Security Services
07.2019 - 03.2022
No Degree - Emergency Medicine
Wor-Wic Community College
Diploma / Certificate - Medical Billing And Coding
Education Institute Of Tampa Family