Qualified Professional with 21 years of experience working with Adult/Juvenile clients. Goal-oriented with skill in case management and collaborating with social service agencies for collaborative support. Adaptable and focused with a commitment to effectiveness. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Criminal, County, and Family expertise to manage job functions. Excellent communicator with focus on results. Looking to obtain a higher position that will allow enhance career goals and utilize knowledge and skills and abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Programs Supervision Specialist/Court Liaison
Broward Sheriffs Office
Ft. Lauderdale, FL
10.2005 - Current
Conducts interviews and criminal history investigations utilizing investigative techniques
Attends/testifies at depositions, or other court hearings to assist with criminal proceedings -
Adhere to Criminal Procedures when defendants violate supervision -Maintains statistical data and records of activities conducted to assist with laws of evidence
Heavy Case Management/Planning /Provide Referrals/ Client Focused Supervision
Serves as a point of contact for information concerning cases processed within the major work unit and is capable of responding to any inquiry within established guidelines.
Conduct training sessions on conflict resolution/problem solving methods
Negotiate and provide recommendations to State Attorney’s Office
Supervisor in Charge when supervisor is unavailable -Coordinate activities between staff and clients
Monitors accuracy, completeness and timeliness of case supervision activities
Review work performance, identify problems, and formulate solutions to problems
Serve as liaison between work unit and other offices and outside agencies
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Served as court liaison by attending court hearings and presenting reports and recommendations.
Managed over 120 cases on per month
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives and communication goals.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Juvenile Probation Officer
Department Of Juvenile Justice
Fort Lauderdale, Florida
06.2001 - 10.2005
Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
Representative for the Department of Juvenile Justice during Juvenile Court Proceedings
Assist Attorneys and other Courtroom workgroup with Juvenile Programs and Information
Referred felony and misdemeanor offenders to necessary community resources.
Wrote progress reports and testified under oath at court hearings.
Maintained organized offender records and documentation in compliance with department and legal standards.
Conducted investigations into violations and other allegations.
Maintained compliance with all legal statutes, policies, and procedures.
Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
Completed reports on behalf of court and associated legal entities.
Determined appropriate supervision levels by conducting risk and needs assessments.
Determine placement of youth who have been arrested/referrals for community programs
Evaluated people on probation to determine best course of rehabilitation.
Conduct Mediations for County, Family, and Circuit Court -
Provide Conflict Resolution Services to individuals and groups
Guardian ad Litem on Foreclosure case
Instruct Co-Parenting Classes/Parent Coaching
Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
Led interviews and collected evidence to support either side and achieve favorable resolutions.
Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Established professional lines of communication, supporting individual interests and achieving legal justice.
Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
Applied deep understanding of relevant laws and policies to reach agreements.
Prepared agreements and settlement documentation for each interested party to sign and complete.
Conducted initial meetings to outline process, answer questions and set expectations for both parties.
Informed parties of relevant laws, regulations and constraints for cases.
Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.
Mediated over 100 cases with high success rate
President
Stop the Killing Start the Healing Inc
07.2007 - 09.2009
Supervise professional personnel of at least 5 or more -Coordinate activities between staff and clients
Monitors accuracy, completeness and timeliness of case supervision activities within unit
Review work performance, identify problems, and formulate solutions to problems -Serve as liaison between work unit and other offices and outside agencies
Perform administrative staff work for
Supervise and assist in staff tasks as necessary -
Help recruit new members
Develop succession plan for committee members -
Conflict Resolution/Crisis Intervention -
Delegate responsibilities to board committees/members
Ensure mission and vision of organization achieved
Education
Certificate-Family Studies -
Nova South Eastern University
Davie, FL
07.2021
Certificate-Solution Focused Coaching -
Nova Southeastern University
Davie, FL
07.2019
Masters of Science - Conflict Analysis And Resolution
Nova Southeastern University
Davie, FL
06.2010
Bachelor of Science - Criminal Justice
University of Central Florida
12.2000
Skills
Microsoft Word/Works/Excel/Outlook/PowerPoint/Teams
Team Player/Eager to Learn/Collaboration
Virtual Zoom Meetings/Conference
Case Management with Critical Thinking
Maintain Professional Relationships with effective communication
Accounting and Community Programs Assistant at Housing Opportunities & Maintenance for the ElderlyAccounting and Community Programs Assistant at Housing Opportunities & Maintenance for the Elderly