MS Office
ROBERT A. YOUNG
Westminster,MD
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Access Analyst
TEKSystems
09.2022 - Current
- Perform quarterly privileged and bi-annual standard user reviews through SalesForce application to prevent risk of data breach
- Enforce controls for dormant users to ensure unused accounts are removed from applications with any users that have not logged in within 90 days
- Collect evidence for audit findings and documentation for remediation
- Validate Identity and Access Management requests submitted through Service Now are appropriate and within the business justification provided based on application access matrices outlined by the Business Owners
- Remove terminated user access from all managed applications within the Bank Organization
- Manage access to applications through Identity and Access Management requests through Service Now tool
- Create and document processes for access management, user access reviews and develop reporting processes using MS Excel to analyze system data and access controls
Business Systems Analyst III
Fiserv
06.2010 - 08.2022
- Minimize risk of data breach by ensuring quarterly access reviews are completed by application owners and ensuring terminated and transferred users no longer retain access
- Manage governance of over 2000 company applications to ensure audit and security requirements are being met
- Ensure that repeated information security risk assessments produce consistent, valid and comparable results
- Work closely with control owners to ensure access certifications are completed for timely delivery to audit
- Active Directory Administration including setup of new accounts and security groups and managing security permissions
Help Desk Analyst
America’s Remote Helpdesk
06.2003 - 12.2009
- Analyzed reported issues, generated detailed trouble tickets, and routed them to the appropriate staff for resolution
- Provided desktop and server configuration support as needed
- Managed Active directory administration including setting up of new accounts and security groups and managing security permissions
- Coordinated resolution with Software support staff at MS and Adobe
- Monitored client infrastructures remotely and performed updates to conform to manufacturer recommendations
- Scheduled recurring administrative tasks such as reviewing event logs and backups
Education
I-Tech MCSE Certification Training - Microsoft Certified Professional certification – Windows Server 2000
Carroll Community College
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Efficient multitasking
- Time management
- Process documentation
- Team collaboration and leadership
- Attention to detail
Military Experience
US Army, 04/89 02/91, Automatic Data Telecommunications Center Operator, Processed electronic message traffic coming into the communications center and distributed according to recipient., Verified all messages for security clearance compliance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time off401k matchPaid sick leavePersonal development programsTeam Building / Company RetreatsCareer advancementWork from home optionHealthcare benefitsSoftware
Remedy
Salesforce
MS Excel
Timeline
Access Analyst
TEKSystems
09.2022 - Current
Business Systems Analyst III
Fiserv
06.2010 - 08.2022
Help Desk Analyst
America’s Remote Helpdesk
06.2003 - 12.2009
I-Tech MCSE Certification Training - Microsoft Certified Professional certification – Windows Server 2000
Carroll Community College
Similar Profiles
Lamark LeeLamark Lee
Production Worker at TEKsystemsProduction Worker at TEKsystems
Isai BecerrilIsai Becerril
Data Center Technician at TEKsystemsData Center Technician at TEKsystems
Michelle ShawMichelle Shaw
Customer Care Representative at TEKsystemsCustomer Care Representative at TEKsystems
STEPHEN STANLEYSTEPHEN STANLEY
Customer Experience Advocate at TEKsystemsCustomer Experience Advocate at TEKsystems
Joseph ParkesJoseph Parkes
Selector at Performance FoodserviceSelector at Performance Foodservice