Robert Adam
Lahaina,HI
Overview
23
23
years of professional experience
Work History
Server
Westin KOR
Lahaina, HI
06.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Miso Phat
Lahaina, HI
06.2014 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bar Manager
Basil Tomatoes Italian Grill
Lahaina, HI
02.2002 - 02.2014
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
Skills
Cash Handling
Hospitality service expertise
Memory retention
Sales expertise
Service prioritization
Food safety understanding
Sales Techniques
Timeline
Server
Westin KOR
06.2024 - Current
Server
Miso Phat
06.2014 - 05.2024
Bar Manager
Basil Tomatoes Italian Grill
02.2002 - 02.2014