Hi, I’m
Robert Adams
Denver,CO
Summary
Performance-driven Vice President with expansive experience aligning scalable processes and systems with business requirements, policies and strategic initiatives. Passionate about applying excellent organization and communication skills to manage and lead teams with company and individual growth top of mind.
Overview
6
years of professional experience
Work History
OneGuideDenver, CO
Head of Customer Operations
02.2023 - Current
Job overview
- Transformed strategy into standard practice with measurable KPIs.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
ProductPlan (By Bow River Capitol)Denver, CO
Vice President of Customer Operations
06.2022 - 12.2022
Job overview
- Established performance goals for department and provided methods for reaching retention and expansion milestones.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Insurium (By Bow River Capitol)Denver, CO
VP of Professional Services
09.2021 - 06.2022
Job overview
- Identified opportunities to improve business process flows and overall departmental productivity.
- Increased company growth, retention and through collaboration with sales and marketing departments.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Prepared and implemented strategic growth plans for customers based on company goals and expectations.
AbsenceSoft (By Bow River Capitol)Lakewood, CO
Director of Solutions Architecture
08.2019 - 08.2021
Job overview
- Applied consultative approach to client relationship development, resulting in client retention rate of 100%.
- Managed, inspired and trained team to get to heart of clients' business problems and discover potential solutions.
- Analyzed client and consumer feedback and adjusted campaigns based on results.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
RSM US LLPSan Diego, CA
Sr. Technical Consultant
10.2017 - 07.2019
Education
Radford UniversityRadford, Virginia
Bachelor of Science from Information Science and Systems
2015
Skills
- Customer Success
- Enterprise Operating System (EOS)
- Agile/Scrum/Kanban/Waterfall
- Strategic Planning
- Product development
- Market Analysis
- Team Building
- Leadership
Timeline
Head of Customer Operations
OneGuide
02.2023 - Current
Vice President of Customer Operations
ProductPlan (By Bow River Capitol)
06.2022 - 12.2022
VP of Professional Services
Insurium (By Bow River Capitol)
09.2021 - 06.2022
Director of Solutions Architecture
AbsenceSoft (By Bow River Capitol)
08.2019 - 08.2021
Sr. Technical Consultant
RSM US LLP
10.2017 - 07.2019
Radford University
Bachelor of Science from Information Science and Systems