Robert Albury

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Built relationships with customers to encourage repeat business.
• Welcomed customers and helped determine their needs.
• Operated up to 6 cash register for cash, check, and credit card transactions with excellent accuracy levels.

Followed safety procedures while analyzing issues and working on aircraft.

• Collaborated with maintenance team members to complete projects on time and within budget constraints.
• Maintained detailed records of all helicopter maintenance tasks performed, providing a clear audit trail for regulatory inspections.
• Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workforce.
• Ensured compliance with FAA regulations through strict adherence to guidelines and proper documentation of all maintenance activities.
• Logged maintenance notes regarding status of aircraft repairs.
• Diagnosed complex mechanical problems using advanced diagnostic tools, ensuring accurate repairs and minimal repeat issues.
• Reduced accident rates by implementing rigorous safety checks before each flight operation.
• Optimized workflow processes by coordinating with pilots, ground crew, and other support personnel as needed during scheduled maintenance events.
• Streamlined maintenance procedures for increased efficiency, leading to reduced downtime and higher aircraft availability.
• Achieved recognition for outstanding workmanship and dedication to safety, fostering a positive reputation among clients and peers.
• Completed repair and maintenance work on 24 different aircraft over past year.