Robert Allen
Knoxville,TN
Summary
Looking to further experience in service advisor or sales role in the automobile industry. Proven record with outstanding customer service and customer needs assessment in fast-paced environment while meeting quality standards for services and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Field Technician
American Foundation Waterproofing
10.2023 - Current
- Conducts onsite assessments to identify waterproofing, foundation, and structural needs and recommend appropriate solutions.
- Operates various hand and power tools for installation and repair of waterproofing, foundation, and structural systems.
- Utilizes heavy equipment: excavator, skid steer, dump truck, box truck
- Collaborates with team members to execute project plans efficiently while adhering to safety regulations.
- Trains new technicians on equipment usage, safety protocols, and best practices in waterproofing techniques.
- Manages equipment to maintain operational efficiency on job sites.
- Keeps detailed records of field measurements and data.
- Prioritizes and manages multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identifies potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepares and submits reports to document work performed and provide progress updates to management.
Service Porter
Fox Toyota
12.2022 - 08.2023
- Assisted customers with vehicle check-ins and drop-offs, ensuring a smooth service experience.
- Maintained cleanliness and organization of service areas
- Adapted quickly to changing priorities in fast-paced service environment
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Communicated with coworkers and managers about completed duties.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
- Supported technicians by delivering vehicles and tools, facilitating timely service completion.
- Conducted inventory checks on supplies and materials, ensuring availability for daily operations.
Customer Service Cashier/Kitchen Cook
Jets Pizza
04.2021 - 06.2022
- Processed customer transactions efficiently
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Maintained cleanliness and organization of the front counter and dining area.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to streamline service during peak hours.
- Trained new cashiers on procedures and customer service standards.
- Maintained a clean and organized workspace
Education
High School Diploma -
Bearden
Knoxville, TN06-2022
Skills
- Vehicle inspection
- Vehicle handling
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Field Technician
American Foundation Waterproofing
10.2023 - Current
Service Porter
Fox Toyota
12.2022 - 08.2023
Customer Service Cashier/Kitchen Cook
Jets Pizza
04.2021 - 06.2022
High School Diploma -
Bearden