Robert Anderson
Scranton,PA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
Montage Mountain Resorts
Scranton, PA
06.2024 - Current
- Assisting with the day-to-day management of various resort operations, such as lift operations, snowmaking, grooming, and trail maintenance.
- Ensuring that safety regulations are followed, and that the resort adheres to industry standards.
- Supervising, training, and evaluating the performance of on-mountain staff, including those in lift operations, grooming, and other areas.
- Communicating effectively with staff, guests, and other resort departments.
- Assisting with budget development and tracking, as needed.
- Assisting with the planning and execution of special events and weddings on the mountain.
Director of Lift Operations
Montage Montage Resorts
Scranton, PA
10.2022 - 06.2024
- Oversee and supervise lift operators and attendants, ensuring that they are properly trained and follow safety protocols.
- Ensure all lifts are operated and maintained according to regulations and industry best practices.
- Manage staffing needs, create schedules, and ensure adequate coverage for all lifts.
- Oversee lift maintenance, including preventative maintenance, and repairs.
- Conduct training programs for staff on lift operations, safety procedures, and customer service.
- Develop and manage budgets for lift operations, including staffing, maintenance, and equipment purchases.
Resort Facilities Maintenance Manager
Montage Mountain Resorts
Scranton, PA
04.2019 - 10.2022
- Leading and managing a team of maintenance staff, contractors, and other relevant personnel.
- Identifying and addressing facility-related issues promptly and effectively.
- Schedule and coordinate all maintenance and repair activities, including routine inspections, repairs, and renovations.
- Provide training and development opportunities for maintenance staff.
- Hiring, training, supervising, and evaluating housekeeping staff.
Lift Operations Manager
Montage Mountain Resorts
Scranton, PA
09.2018 - 04.2019
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Enforces safety regulations, conducts training, and monitors lift operations to ensure compliance with industry standards.
- Ensures efficient and safe loading and unloading of guests, addressing guest concerns and inquiries.
- Creates and maintains daily schedules for lift operators, and other personnel.
- Monitors lifts, personnel, and operations for compliance with procedures, signage, and regulations.
- Identifies and addresses potential issues or problems in lift operations.
Property Maintenance Manager
Montage Mountain Resorts
Scranton, PA
06.2018 - 09.2018
- Prepared estimates for projects based on labor costs, material costs, time frames.
- Delegated work to staff, setting priorities and goals.
- Hiring, training, supervising, and evaluating housekeeping staff.
- Managing supplies, equipment, and the housekeeping budget.
- Developing and implementing cleaning schedules, ensuring standards are met, and addressing guest complaints.
Guest Service Manager
Montage Montage Resorts
Scranton, PA
06.2017 - 06.2018
- Managing check-in procedures, handling guest inquiries, and ensuring smooth daily operations.
- Collaborating with housekeeping, food and beverage, and other departments to fulfill guest requests, and ensure a seamless experience.
- Supervising front office staff, providing training and coaching, and ensuring that they adhere to high service standards.
- Implementing strategies to improve service, address issues, and foster guest loyalty.
Guest Service Supervisor
Montage Mountain Resorts
Scranton, PA
12.2016 - 06.2017
- Supervise and train front desk or guest services staff, ensuring that they meet service standards and company policies.
- Oversee daily operations, including opening/closing procedures, cash handling, and maintaining records.
- Maintain clear and effective communication with guests, staff, and other departments.
Guest Service Representative
Montage Mountain Resorts
Scranton, PA
12.2015 - 12.2016
- Answer customer questions, provide details about products and services, and guide customers through the purchase process.
- Address customer concerns, handle complaints, and work toward finding solutions to customer problems.
- Take orders, process payments, and manage customer accounts.
- Responsible for upselling products or services to customers to increase revenue.
Education
High School Diploma -
West Scranton High School
Scranton, PA06-2018
High School Diploma -
Career Technology Center of Lackawanna County
Scranton, PA06-2018
Skills
- Staff management
- Budget development
- Safety compliance
- Equipment maintenance
- Guest relations
- Leadership
- Team building
- Effective communication
- Problem solving
- Time management
- Multitasking
- Communication
- Hiring and onboarding
- Staff development
- Schedule management
- Adaptability
- Flexibility
Certification
- OSHA 10
- OSHA 30
References
References available upon request.
Timeline
Assistant Director of Operations
Montage Mountain Resorts
06.2024 - Current
Director of Lift Operations
Montage Montage Resorts
10.2022 - 06.2024
Resort Facilities Maintenance Manager
Montage Mountain Resorts
04.2019 - 10.2022
Lift Operations Manager
Montage Mountain Resorts
09.2018 - 04.2019
Property Maintenance Manager
Montage Mountain Resorts
06.2018 - 09.2018
Guest Service Manager
Montage Montage Resorts
06.2017 - 06.2018
Guest Service Supervisor
Montage Mountain Resorts
12.2016 - 06.2017
Guest Service Representative
Montage Mountain Resorts
12.2015 - 12.2016
High School Diploma -
West Scranton High School
High School Diploma -
Career Technology Center of Lackawanna County