Robert Angel
Knoxville,TN
Summary
Dynamic junior student at Tennessee Tech seeking a summer internship opportunity in Computer Science to deepen proficiency in Cybersecurity, foster collaborative team-building skills, and gain valuable industry insights. Demonstrated track record in addressing firewall-related issues and delivering comprehensive support via service portal systems. Driven by a fervent enthusiasm for Cybersecurity, eager to contribute and continuously expand knowledge within the field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ITS Help Desk Worker
Tennessee Tech IT Services
04.2024 - Current
- Provide frontline technical support to end-users, addressing a wide range of IT-related issues including printer malfunctions, software troubleshooting, and connectivity problems for personal laptops.
- Utilize a ticketing system to efficiently manage and track user requests, ensuring timely resolution and effective communication.
- Perform routine maintenance tasks such as cleaning computer labs to ensure a conducive and hygienic working environment for users.
- Collaborate with team members to escalate complex issues and collaborate on solutions, contributing to a cohesive and efficient IT support ecosystem
JUNIOR CYBERSECURITY INTERN
ALLIANCEBERNSTEIN
05.2023 - 08.2023
- Reviewed and implemented employee requests for network access through firewalls, ensuring compliance with security protocols and enhancing network accessibility.
- Collaborated with teams across Asia, Europe, and the US to design and implement a new partitioned network, effectively segregating employee access and enhancing network security.
- Provided support to a dedicated team in setting up a new web proxy, optimizing browsing capabilities while maintaining stringent security measures.
- Took charge of building new servers to facilitate Fortinet Single Sign-On integration, streamlining authentication processes and strengthening network security.
- Maintained detailed documentation of cybersecurity incidents and remediation efforts for future reference and analysis purposes.
SERVER/HOST
CRACKER BARREL
08.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Cybersecurity
Tennessee Technological University
Cookeville, TN05.2025
Skills
- Git
- Fortinet Firewalls
- Network Security
- Python (1 Year)
- C (1 Year)
- DNS Servers
- Unix CLI
- Data Structures
Clubs
- Cyber Eagles, Tennessee Tech, 2021, Present, Attended meetings and participated in activities.
- Chi Alpha, Tennessee Tech, 2021, Present, Played in band and regularly attended gatherings.
Certification
- Purple Career Readiness, Tennessee Technological University - 2024
- Ethics in Information Security – LinkedIn – 2023
- Business Etiquette – LinkedIn – 2023
- IT Fundamentals, CompTIA - 2019
Timeline
ITS Help Desk Worker
Tennessee Tech IT Services
04.2024 - Current
JUNIOR CYBERSECURITY INTERN
ALLIANCEBERNSTEIN
05.2023 - 08.2023
SERVER/HOST
CRACKER BARREL
08.2020 - 07.2021
Bachelor of Science - Cybersecurity
Tennessee Technological University
Similar Profiles
Karen A. DeWittKaren A. DeWitt
Administrative Assistant at Tennessee Tech BCMAdministrative Assistant at Tennessee Tech BCM
Laila HinsonLaila Hinson
Residential Assistant at Residential Life Tennessee Tech Univ.Residential Assistant at Residential Life Tennessee Tech Univ.
Lydia AlbertsonLydia Albertson
Clinical Instructor at Tennessee Tech University Whitson Hester School of NursingClinical Instructor at Tennessee Tech University Whitson Hester School of Nursing
Graham BaerGraham Baer
Customer Service Cadet/Agent at Geek Squad - Best BuyCustomer Service Cadet/Agent at Geek Squad - Best Buy
Jack RileyJack Riley
Marketing Manager at WEIGEL'SMarketing Manager at WEIGEL'S