JOSHUA BISKE
Macomb,MI
Summary
Versatile IT professional with hands-on experience across service desk operations, cloud administration, and workflow automation in high-paced, dynamic environments. Skilled in troubleshooting, endpoint management, and scripting, with a growing focus on automating Microsoft 365 and Azure processes using Power Automate, Graph API, and Intune. Adept at supporting users, creating SOPs, and implementing scalable solutions to optimize IT operations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk Support (L2/L3)
Slate Auto
Troy, USA
01.2025 - Current
- Lead onboarding and offboarding workflows: Fully manage user lifecycle in Microsoft 365 and Entra ID, including automated account creation, licensing (E3/E5), access configuration, and secure deprovisioning.
- Administrative ownership across Microsoft 365, Intune, and Azure environments, including conditional access, group management, shared mailboxes, and dynamic distribution lists.
- Automation & scripting: Build and maintain Power Automate flows for user provisioning, license management, and ticketing; leverage Graph API for advanced account operations.
- Documentation & SOP development: Create detailed Standard Operating Procedures for onboarding, offboarding, and IT processes to bring structure to a rapidly scaling environment.
- High-level troubleshooting & endpoint support: Resolve escalated incidents involving hybrid identity, OneDrive/SharePoint sync issues, and complex device configurations (Windows, macOS, iOS, Android).
- Process optimization in a startup environment: Identify gaps in IT operations, implement scalable solutions, and reduce recurring issues through proactive administration and automation.
- Collaborate with leadership to streamline Service Desk Pro workflows and improve ticket resolution efficiency.
- Fast-paced, high-growth startup environment requiring advanced troubleshooting, rapid decision-making, and full-spectrum IT support.
IT Help Desk Technician (Level 1)
Data System Services LLC
Sterling Heights, USA
09.2023 - 01.2025
- Resolved IT tickets and maintained documentation via Web Help Desk.
- Supported internal systems, printers, Windows endpoints, and proprietary software.
- Assisted commercial drivers in troubleshooting Honeywell mobile devices.
- Performed basic application monitoring and prepared endpoints for new hires.
Education
AZ-900 - AZ-900
Microsoft
07.2025 - 07.2025
Certificate - Web Development Bootcamp
Michigan State University
High School Diploma -
Merritt Academy
Skills
- Microsoft 365 Admin Center
- Intune
- Azure Active Directory
- SharePoint
- Exchange Online
- Entra ID
- PatchMyPC
- Jira
- Power Automate
- Logic Apps
- Service Desk Pro
- OneDrive
- Entra ID
- Graph API
- PowerShell
- JavaScript
- Python
- PHP
- SQL
- C#
- HTML
- CSS
- React
- Firebase
- REST APIs
- Nodejs
- Git
- Documentation
- Troubleshooting
- Time Management
- Adaptability
- Customer Service
Certification
Microsoft Certified: Azure Fundamentals, AZ-900
Timeline
AZ-900 - AZ-900
Microsoft
07.2025 - 07.2025
IT Service Desk Support (L2/L3)
Slate Auto
01.2025 - Current
IT Help Desk Technician (Level 1)
Data System Services LLC
09.2023 - 01.2025
Certificate - Web Development Bootcamp
Michigan State University
High School Diploma -
Merritt Academy