Scheemed Forestal

Lead the vowst launch team on the service desk and Help the FDA with all the IT need.

Completed A whole new site sit up from create zoom room for Dten and zoom phones.

Help set up pc for labs

Control offbroding threw AD and azure

set up qdoc

Enrolled mac in to jams

New hire set up

• The IT Service Desk Engineer is responsible for providing internal and external clients with IT customer service and technical support of desktop and computerized systems
• Key Responsibilities: Performs setup, breakdown, maintenance, and upgrade of applications and systems
• Technical resource on IT projects as assigned
• Installs and troubleshoots personal computer related hardware and software according to department standards
• Resolves hardware and software issues with minimal disruption to system users

• Provides helpdesk support as necessary
• Coordinates hardware repairs with vendors
• Builds and updates desktop and laptop image.

• Resolved approximately 50 issues daily regarding various testing issues across various states
• Worked with doctors and pharmacists to troubleshoot equipment
• Worked in Active Directory resetting passwords, disabling, and adding users
• Performed resets and added space in VMWare
• Added users to VPNs after verifying user credentials
• Performed resets in O365 by walking user through troubleshooting remotely
• Performed unlocks and password resets in Unix Servers
• Diagnosed and troubleshot system issues, documented help desk tickets/resolutions, and maintained equipment inventory list
• Provided service in a technical call center by communicating effectively with technical and non-technical staff, including professors and professional educators
• Effectively made recommendations to IT users on selection of hardware and software
• Resolved complex technical issues that arose on clients’ computers
• Successfully administered user accounts, Exchange mailboxes, and security and distribution
• Installed and maintained Windows environment.

• Diagnosed, troubleshooted, and resolved hardware, software, or other network problems for Point of Sale (POS) systems on Windows XP, 7, 8
• Maintained and administered system networks, including installing computer hardware, and updating systems and application software
• Utilized Remote Me to remote into users’ computers and assist troubleshooting, resetting, and upgrading POS systems through Command Prompt
• Performed data backups and disaster recovery operations
• Planned, coordinated, and implemented network security measures to protect data, software, and hardware
• Monitored email applications and virus protection software
• Conferred with network users and senior employees about how to solve existing system problems
• Monitored the performance of the POS systems and networks, and coordinated network access and usage
• Trained new employees in the POS and computer systems
• Maintained great customer relations with prior customers and businesses.
• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Conducted door-to-door sales and cold calls, selling cable, internet, and telephone services
• Managed a team of 12 individuals via training and supervising
• Assisted in customer complaints and issues through phone conversations and house calls.

• Installed and maintained computer systems and networks for students of the university
• Ensured security and privacy of networks and computers on the university network
• Monitored and configured email applications and virus protection software for students
• Provided phone, chat, and/or in-person support for students and administration at the university.

• Monitored the school's network performance to determine where adjustments needed to be made
• Provided phone, chat, and/or in-person support for students and administration at the college
• Developed communication skills in working with administration, faculty, and students
• Provided set-up and troubleshooting for equipment during presentations and/or conferences
• Set-up and installed users accounts and profiles.