Robert Araujo
Largo,FL
Summary
Prior law enforcement for 3 years with over 7 years of experience in dynamic and fast-paced environments and US Army Veteran. Although I loved serving my country, and my community after a honorable discharge from the military, Im ready to serve a new company or an organization remotely. I am Currently a dispatcher for family business managing crews, location, and customer service to clients. I have life experience on how to respect another humans regardless of their status in life. I will also bring my Loyalty, Miraculous time management, and communication skills to your team. The ability to compromise , stay calm and patient in any environment to get any mission done is my strongest asset and am eager to bring to my next team. Knowledgeable Dispatcher with a2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher
Araujo Landscape & Construction
Ashland, MA
12.2022 - Current
- Received and dispatched calls for estimates, complaints, invoice, confirmation, account modifications.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Town Of Medfield Police Officer
02.2022 - Current
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
MBTA Police Officer
- 01.2022
- Patrol Officer out of the Charlie 5 South district of Boston covering Roxbury, Jamaica Plain, Newton, Brookline, Allston, Brighton and all MBTA stations in that sector including Nubian, Forest Hills, Green St., Stoney Brook, Jackson Square, Ruggles, Kenmore, Fenway, Lansdowne, and Heath St
- Loop
- Community Policing is a big part of our roll as we interact with thousands of public transportation passengers on daily basis including juveniles
- Traffic enforcement in accordance with Mass General Laws are also conducted while on public access roads.
US ARMY, 101ST AIRBORNE
01.2004 - 01.2011
- Supervised seven individuals and coached/mentored on daily activities and vital tasks assigned by senior leadership
- Ensured standards were upheld and regulations followed
- Guaranteed equipment was serviceable and in proper working order
- Maintained classified and unclassified documents with detailed accuracy and attention to detail
- Managed equipment inventories worth millions of dollars safely and effectively
- Instructed nearly 200 individuals on proper use of chemical equipment and that safety standards and federal regulations were maintained
- Issued proper equipment efficiently and maintained 100% accuracy of all tracking records
- Prepared weekly reports to brief the entire company and upheld training protocols.
DOW CHEMICAL
01.2015 - 01.2017
- Loaded and mixed photo resist chemicals to OSHA standards into various tanks to test products
- Packaged and stored hazardous material to OSHA regulations and prepared products for shipping
- Tracked inventory and cross-referenced orders
- Trained staff on spill kits and proper disposal of hazardous waste
- Operated and maintained fork lift for effective operations
- Ensured excellent quality of all product to meet and exceed customer expectations
- Maintained impeccable records with detailed accuracy, accountability, and efficiently
- Developed a storage plan for all hazardous material and trained staff to increase safety, efficiency, and accuracy.
ARAUJO LANDSCAPE & CONSTRUCTION
01.2011 - 01.2015
- Oversaw payroll and scheduling for the organization and maintained detailed records
- Logged hours for employees to ensure accurate pay by required deadlines
- Followed up with customers to confirm satisfaction and maintained professional relationships for a steady customer base with excellent customer service
- Managed schedules for staff completing up to 5 large projects per day
- Organized jobs according to skill-sets needed and matched employees to ensure timely completion of all projects
- Conducted Quality Control inspections for all projects to guarantee projects were completed to standards and within OSHA regulations.
MBTA Transit Police Academy
- Went through basic training through the MPTC curriculum to become a Police Officer
- Physical training and academics meeting MPTC standards
API Technologies
- Soldering components on surface mounts for Raytheon and US Navy antennas
- Build and assemble control switches for installation In NASA satellites
- Excellent reviews from management and progress promoted into space section
- Switch boards with broken components updated and adjusted to ready for shipment.
Education
US Army
Electronics Skills Training and Certification (STRAC) Program -
Veterans Assembled electronics (VAe)
Keefe Technical School
Skills
- Dispatcher
- Self Motivation
- Time Management
- Effective Communication
- Hostage Communication Training
- Law Enforcement Officer
- Army Leadership Training
- Strategic Planning
- Coaching and Leadership
- Safety and Security
- Reconnaissance Training
- Recon School
- Microsoft Office Suite
Certification
- Industrial Journeyman Electronics Technician (IND)
- Alternating Current & Direct Current Electronics Systems and Components (ETA EM 1&2)
- Analog & Digital Electronics Systems and Components (ETA EM 3 and ETA EM4)
- Comprehensive Electronics Systems (ETA EM 5/CETa)
- J-STD-001 Certified IPC Specialist in Electronics Soldering w/Space Addendum
- IPC-A-610 Certified IPC Specialist in Electronics Inspection
- IPC-A-620 Certified in Wire and Cable Harness Assemblies
- IPC ESD Electro Static Discharge Certified
- IPC Counterfeit Component Identification
Languages
Portuguese
Professional
Timeline
Dispatcher
Araujo Landscape & Construction
12.2022 - Current
Town Of Medfield Police Officer
02.2022 - Current
DOW CHEMICAL
01.2015 - 01.2017
ARAUJO LANDSCAPE & CONSTRUCTION
01.2011 - 01.2015
US ARMY, 101ST AIRBORNE
01.2004 - 01.2011
MBTA Police Officer
- 01.2022
MBTA Transit Police Academy
API Technologies
US Army
Electronics Skills Training and Certification (STRAC) Program -
Veterans Assembled electronics (VAe)
Keefe Technical School
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