Summary
Overview
Work History
Education
Skills
Timeline
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Robert Armstrong

Robert Armstrong

Monroe

Summary

Dynamic sales professional with a proven track record at Palmer Trucks Inc, excelling in customer relationship building and upselling strategies. Developed impactful sales initiatives that enhanced market share and fostered long-lasting customer partnerships. Adept at utilizing CRM tools for effective pipeline management while delivering exceptional customer service and addressing unique customer needs.

Overview

18
18
years of professional experience

Work History

Sales Representative

Palmer Trucks Inc
07.2024 - Current

Maintain and establish partnerships with customers through providing solutions for their business challenges by listening to their issues and/or needs to complete their objectives and stay profitable.

Sales Manager

Palmer Trucks Inc
03.2007 - 07.2024
  • Developed and implemented sales strategies to increase market share in assigned territories.
  • Trained and mentored sales staff on effective selling techniques and product knowledge
  • Collaborated with other departments to improve customer satisfaction.
  • Managed customer relationships, ensuring timely follow-up and resolution of issues.
  • Utilize CRM tools to track sales activities, monitor pipeline progress, and forecast revenues effectively.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting customer relationships through excellent customer service and consistent followups.
  • Overcame objections from potential customers by addressing concerns effectively and offering solutions based on their unique needs.

Education

Associates - Aviation Technology

Cincinnati State Technical And Community College
Cincinnati, OH
05.1995

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Upselling and cross selling
  • Customer needs assessment

Timeline

Sales Representative

Palmer Trucks Inc
07.2024 - Current

Sales Manager

Palmer Trucks Inc
03.2007 - 07.2024

Associates - Aviation Technology

Cincinnati State Technical And Community College