Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Robert Baecke

St Clair Shores,MI

Summary

Dynamic professional with a proven track record at Lowe's, excelling in customer service and active listening. Leveraged critical thinking to resolve complaints, enhancing customer satisfaction by 20%. Skilled in data entry, ensuring accurate transaction.

handling. Collaborated effectively to optimize inventory displays, driving sales and team success.

Deliveries when needed

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowe's
Rochester Hills, MI
01.2009 - 03.2020
  • Assisted customers in product selection and provided timely solutions to inquiries.
  • Handled cash transactions accurately and efficiently at point-of-sale systems.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to maintain organized merchandise displays and inventory levels.

Sales Associate

Home Depot
Troy, MI
04.2003 - 05.2008
  • Assisted customers in product selection and provided timely solutions to inquiries.
  • Handled cash transactions accurately and efficiently at point-of-sale systems.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to maintain organized merchandise displays and inventory levels.

Education

High School Diploma -

Denby High
Detroit

Skills

Customer service

Active listening

Critical thinking

Data entry

Certification

Hi-lo experienced

Reach truck experienced

Timeline

Customer Service Representative

Lowe's
01.2009 - 03.2020

Sales Associate

Home Depot
04.2003 - 05.2008

High School Diploma -

Denby High
Robert Baecke