Robert Bailey
Martinez,GA
Summary
Dynamic leader with a proven track record at Fireplace, Grills, and More, excelling in customer relations and financial management. Skilled in building strong teams and fostering relationships, leading to significant repeat business. Demonstrates exceptional multitasking and self-motivation, with a background in both small business operations and military discipline, ensuring unparalleled service and operational excellence.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Owner
Fireplace, Grills, and More
05.2005 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Installer/Service Technician
Cherokee Stove Barn
11.1989 - 05.2005
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Installed and Serviced Wood and Gas Fireplaces
- Installed and Serviced Gas Logs
US Army
US Army
11.1984 - 10.1989
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Installed and Serviced Communications equipment.
Education
No Degree - Electrical Engineering
Augusta Technical College
Augusta, GAHigh School Diploma -
Evans High School
Evans, GASkills
- Small business operations
- Relationship building
- Customer relations
- Multitasking
- Self motivation
- Employee development
- Human resource management
- Financial management
- Profit and loss
- Hiring and staffing
- Customer service
Certification
National Fireplace Institute
Certified in Wood, Gas, and Pellet Hearth Products
Timeline
Owner
Fireplace, Grills, and More
05.2005 - 09.2022
Installer/Service Technician
Cherokee Stove Barn
11.1989 - 05.2005
US Army
US Army
11.1984 - 10.1989
No Degree - Electrical Engineering
Augusta Technical College
High School Diploma -
Evans High School
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