Robert Baldwin
Port Charlotte
Summary
Dynamic General Manager with a proven track record at Advance Auto Parts, excelling in leadership and operations management. Spearheaded strategies that consistently exceeded revenue targets while enhancing employee development and satisfaction. Expert in problem resolution and team building, fostering a culture of continuous improvement and strong customer relationships.
Overview
17
17
years of professional experience
Work History
General Manager
Advance Auto Parts
12.2007 - Current
- Managed budget, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strong connections with customers through effective relationship building.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
North Tonawanda High School
North Tonawanda, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Staff training/development
- Inventory control
- Employee development
Timeline
General Manager
Advance Auto Parts
12.2007 - Current
High School Diploma -
North Tonawanda High School
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