Robert Barker
Quest Diagnostics
Palmetto
18
years of professional experience
Detail-oriented Quality Assurance Specialist with a proven track record in enhancing operational efficiency, ensuring compliance, and fostering customer satisfaction. Expertise in developing protocols and mentoring teams for continuous improvement.
Work History
Quality Assurance Specialist
12 Years 10 Months- Developed and implemented quality assurance protocols to enhance operational efficiency.
- Conducted thorough audits of laboratory processes to ensure compliance with industry standards.
- Trained and mentored junior staff on best practices in quality management systems.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Conducted investigations into questionable test results.
- Inspected items and compared against standards to meet regulatory requirements.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Customer Service Representative
4 Years 8 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels and adherence to service standards.
- Managed patient scheduling using electronic health record systems, enhancing operational efficiency.
- Provided detailed information about tests and services, fostering informed decision-making among patients.
- Trained new team members on customer service protocols and system usage, promoting knowledge sharing.
Education
High School Diploma
Skills
Detail-oriented
Quality assurance
Problem-solving skills
Analytical thinking
Timeline
Quality Assurance Specialist
Quest Diagnostics
06.2011 - 04.2024Read More
Customer Service Representative
Quest Diagnostics
10.2006 - 06.2011Read More
Sharpstown Senior High School
High School Diploma
Read More