Robert Barnette Jr
Clermont
Summary
Adept at delivering exceptional customer service and skilled in vehicle diagnostics, I have a proven track record of enhancing customer satisfaction and streamlining service operations at Kia of Clermont. My expertise in service estimates and strong work ethic have consistently exceeded service standard goals, establishing me as a key team player in automotive service.
Overview
12
12
years of professional experience
Work History
Service Advisor
Kia of Clermont
04.2022 - 09.2024
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Automotive Service Technician
Central Florida Chrysler Jeep Dodge
03.2020 - 04.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Service Technician
Napleton Chrysler Jeep Dodge Ram
02.2013 - 03.2020
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Established clear repair plans with line-item details of expected labor and parts costs.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FL06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Complaint resolution
- Price quoting
- Service scheduling
Timeline
Service Advisor
Kia of Clermont
04.2022 - 09.2024
Automotive Service Technician
Central Florida Chrysler Jeep Dodge
03.2020 - 04.2022
Automotive Service Technician
Napleton Chrysler Jeep Dodge Ram
02.2013 - 03.2020
High School Diploma -
Seminole State College of Florida
Similar Profiles
Angel CollazoAngel Collazo
Service Porter at Kia of ClermontService Porter at Kia of Clermont
Aivlys Rivera MoralesAivlys Rivera Morales
Sales Consultant at City KiaSales Consultant at City Kia
Yasmin BedfordYasmin Bedford
Duty Manager at Grand Hotel ClermontDuty Manager at Grand Hotel Clermont