Robert Battle

Reviewed design specifications critically for accuracy, identifying potential issues before escalation into costly delays or rework situations.

• Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
• Reviewed plans and inspected ongoing construction to keep work in line with project goals.
• Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
• Met daily requirement of 100 calls per day.

• Responded to team support questions quickly to maintain call center efficiency.
• Handled advanced issues with calm, knowledgeable and professional approach.
• Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
• Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.