ROBERT BEAL
Brownwood,TX
Summary
Dynamic professional with a proven track record as Senior Account Manager at Taylor Tile and Design, excelling in operations management and relationship building. Successfully developed strategic account plans that drove revenue growth and enhanced client engagement, while optimizing processes to improve service delivery efficiency. Committed to fostering team development and achieving exceptional customer satisfaction.
Overview
20
20
years of professional experience
Work History
Owner/Operator
BEAL TILE & DECOR LLC
03.2023 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Established strong vendor relationships to negotiate competitive pricing on supplies and materials.
- Analyzed sales data to identify trends, informing purchasing decisions and promotional strategies.
- Enhanced customer satisfaction through personalized service and timely resolution of inquiries.
- Streamlined operational procedures, improving efficiency in project execution and delivery timelines.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Senior Account Manager
TAYLOR TILE AND DESIGN
01.2018 - 03.2023
- Managed client relationships, ensuring alignment with business objectives and satisfaction.
- Developed strategic account plans to drive revenue growth and enhance client engagement.
- Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Optimized account management processes, improving efficiency in service delivery and response times.
General Sales Manager
STANLEY CDJR BROWNWOOD
08.2005 - 12.2017
- Directed sales strategies to enhance dealership performance and customer satisfaction.
- Mentored sales team, fostering professional development and improving overall productivity.
- Collaborated with marketing to execute targeted campaigns that increased lead generation.
- Streamlined sales processes, reducing transaction times and enhancing customer experience.
- Conducted regular training sessions on product knowledge and customer engagement techniques.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
No Degree - Gender Studies
BLINN JR COLLEGE
College Station, TXNo Degree - RANGE AND RANCH MANAGEMENT
TARTLETON STATE UNIVERSITY
STEPHENVILLE, TXNo Degree - KINESIOLOGY
HOWARD PAYNE UNIVERSITY
BROWNWOOD, TXHigh School Diploma -
BROWNWOOD HIGH SCHOOL
BROWNWOOD, TX05-1990
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Personnel management
- Operations oversight
- Relationship management
Timeline
Owner/Operator
BEAL TILE & DECOR LLC
03.2023 - Current
Senior Account Manager
TAYLOR TILE AND DESIGN
01.2018 - 03.2023
General Sales Manager
STANLEY CDJR BROWNWOOD
08.2005 - 12.2017
No Degree - Gender Studies
BLINN JR COLLEGE
No Degree - RANGE AND RANCH MANAGEMENT
TARTLETON STATE UNIVERSITY
No Degree - KINESIOLOGY
HOWARD PAYNE UNIVERSITY
High School Diploma -
BROWNWOOD HIGH SCHOOL