Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Awards
Generic

Robert Becker

S. Daytona,Florida

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekCareer advancementPaid sick leave401k matchPaid time off

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

20
20
years of professional experience
7
7
Certificate

Work History

Sr. Global Training/Learning & Leadership Development Executive Consultant (for Hire)

Creative Consulting
04.2006 - Current
  • Led strategic initiatives to enhance client engagement and satisfaction.
  • Developed comprehensive business strategies to drive growth and operational efficiency.
  • Collaborated with cross-functional teams to ensure alignment of strategic goals.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Freelance Educational Consultant

Berlitz Corporation
04.2012 - 09.2013
  • Developed customized educational programs to enhance language acquisition and cultural understanding.
  • Conducted needs assessments to identify client learning objectives and tailored solutions accordingly.
  • Provided strategic guidance on curriculum development to improve learner engagement and retention rates.
  • Updated school curriculum to integrate technology and enhance quality of student education.

Learning & Leadership (L&LD) Operation's Training Manager

TTEC
01.2011 - 01.2012
  • Supervised the creating, guiding, training, and managing a competent training team of over 300 agents and supervisors who provided support to T-Mobile, Telstra, & Bank of America.
  • Liaised with cross-functional teams for execution of multiple projects on diverse subjects within stipulated time, budget, and as per prescribed guidelines. Implemented process improvement ideas that had a positive direct impact on bottom line performance.
  • Assumed leadership role for increasing profitability improving market share and fostering business relationship with clients and vendors.
  • Assessed and devised solutions for perceivable risks to facilitate contract negotiation. Streamlined processes for reducing costs and ROI by 22%.
  • Assumed responsibility for the Learning and Leadership Development Department’s success in surpassing key metrics and quality requirements by over 34%.
  • Oversaw data analysis, customer engagement, ROI calculations, problem-solving, strategic thinking and implementing motivational programs. Undertook root cause analysis and devised technical solutions for resolving technical issues.

Education

Bachelor of Science - Liberal Arts

City University of Seattle
Bellevue, WA
06-2011

Certification - Customer Relationship Management (CRM)

LexisNexis
Chicago, IL

Certification - Brain Compatible Teaching Strategies

Kaplan University
Philadelphia, PA

Certification - Basic Mediation Skills and Processes

Montgomery County Community College
Norristown, PA

Certification - Emergency Program Management IS & 1 IS-2

Federal Emergency Management Agency (FEMA)
Annapolis, MD

Certification - Foundations of Teaching & Learning

Coursera
Mountain View, CA

Certification - Challenges in Global Affairs

Coursera
Mountain View, CA

Certification - Reasoning, Data Analysis & Writing

Coursera
Mountain View, CA

Certification - Virtual Teaching Program

Coursera
Mountain View, CA

Skills

  • Organizational leadership
  • Operations management
  • Creativity and innovation
  • Digital transformation
  • Innovation management
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Supervised team of 400 staff members.
  • Advising businesses on transformative strategies and innovative learning and training solutions.
  • customizing change management processes and coaching techniques to forster growth and agility within related organizations.
  • collaborating with teams to bring forth a proactive approach and a knack for simplifying complex information, ensuring that strategic initiatives are executed with clarity and impact.

Certification

  • Lexis Nexis Change Management Certification (CRM) Specialist (February 2008)
  • Adult Learner and Self-Esteem,(January 2004) & Brain Compatible Teaching Strategies (October 2004) both by Kaplan Higher Education Corporation, USA.
  • Certified Arbitrator/Mediator(February 1996) (Montgomery County, PA, USA)
  • Adaptive Coaching Skills Certification, Leadership 101 Training, T3 Certification, Training & Development, and Manager 101 (September 2011) (All Training Conducted by TeleTech; Manila, Philippines).
  • Certified Risk Management Consultant (April 2014) & Certification in Identity Theft and Its Impact on HR (June 2014) both with Harvard Risk Management Group.
  • Advanced TEFL/TESOL Dual Certification - Intensive 150 Hour Course (March 2014) (State of Illinois, USA; Department of Education/Midwest Education Group)
  • Additional Certifications by Coursera in: Challenges in Global Affairs, Reasoning; Data Analysis and Writing (Duke University, Durham, N.C., USA); Foundations of Teaching for Learning; & Virtual Teacher Program.

Timeline

Freelance Educational Consultant

Berlitz Corporation
04.2012 - 09.2013

Learning & Leadership (L&LD) Operation's Training Manager

TTEC
01.2011 - 01.2012

Sr. Global Training/Learning & Leadership Development Executive Consultant (for Hire)

Creative Consulting
04.2006 - Current

Bachelor of Science - Liberal Arts

City University of Seattle

Certification - Customer Relationship Management (CRM)

LexisNexis

Certification - Brain Compatible Teaching Strategies

Kaplan University

Certification - Basic Mediation Skills and Processes

Montgomery County Community College

Certification - Emergency Program Management IS & 1 IS-2

Federal Emergency Management Agency (FEMA)

Certification - Foundations of Teaching & Learning

Coursera

Certification - Challenges in Global Affairs

Coursera

Certification - Reasoning, Data Analysis & Writing

Coursera

Certification - Virtual Teaching Program

Coursera

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards

  • Berlitz English Instructor Training Berlitz Global Language Learning Center 11/2012 Trained and Certified in the Berlitz teaching modality.,
  • Award for accomplishments above and beyond the call of duty from the 9/11 tragedy City of New York/Verizon Wireless 12/2011 Civilian award from the 9/11 tragedy.,
  • Award for Excellence in Customer Service Kaplan University 09/2003

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  • Stephanie LinsonStephanie Linson

    <ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief

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Robert Becker