ROBERT BEODEKER

• Led customer service team to enhance service quality and improve customer satisfaction ratings.
• Worked closely with merchandising team to ensure that departments were ready for day-to-day business operations and special sales events weekly.
• Assisted customers in meeting their needs and exceeding their expectations with every store encounter.
• Represented the Macy' brand throughout the store especially to customers on a daily basis.

Provided admissions counseling, academic advising and limited financial aid support to new and returning students on an appointment and walk-in basis on evenings and weekends as an adjunct counselor.

Directed a comprehensive student life program and marketed volunteer leadership opportunities and campus programs to the campus and local community.

Directed a comprehensive campus activities program responsive to student developmental needs including campus programming, student governance, clubs and organizations, student activity fee funding, fraternities and sororities, and leadership development. Campus programming included arts and lectures programming that was marketed to the campus and local community. Events were marketed individually as well as packaged for the academic year.

Advised the Student Activities Council and administered a $100,000 programming budget that included lectures, concerts, performing arts, nightclub, coffeehouse and travel programs.