Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Robert Bethel

Cincinnati

Summary

Dynamic logistics professional with extensive experience at DHL Express USA, excelling in operational efficiency and team leadership. Proven track record in enhancing documentation accuracy and streamlining processes, resulting in improved customer satisfaction. Skilled in Microsoft Excel and adept at problem-solving, fostering a high-performance team environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Import Operations Agent

DHL Express USA
05.2005 - 05.2025
  • Coordinated logistics operations to ensure timely delivery of shipments.
  • Managed documentation processes, enhancing accuracy and compliance with shipping regulations.
  • Streamlined parcel tracking systems to improve visibility and customer satisfaction.
  • Oversaw workflow efficiency, identifying areas for process improvement within operations.
  • Trained new team members on operational procedures and safety protocols.
  • Implemented best practices in inventory management, reducing errors and delays.
  • Developed training materials to enhance staff knowledge on operational tools and systems.
  • Managed a team of employees effectively, providing regular feedback and coaching to encourage professional growth and high-performance levels.

Courier

Owner Operator Independent
08.2004 - 05.2005
  • Delivered packages efficiently using various transportation methods to ensure timely service.
  • Managed route planning and navigation, optimizing delivery times and reducing operational costs.
  • Trained new couriers on best practices for package handling and customer service protocols.
  • Maintained accurate records of deliveries, ensuring compliance with company policies and procedures.
  • Maintained accurate records of deliveries and pickups using electronic tracking systems.
  • Delivered packages efficiently across designated routes, ensuring timely arrivals to enhance customer satisfaction.

CDL Class B Driver

Owner-Operator
10.2002 - 08.2003
  • Operated CDL Class B vehicles to ensure timely delivery of goods across designated routes.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Managed accurate documentation for deliveries, including logs and inspection reports.
  • Collaborated with dispatch team to optimize route efficiency and minimize delays.
  • Implemented best practices for load securing to prevent damage during transport.
  • Monitored vehicle performance and reported maintenance needs to enhance operational reliability.
  • Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
  • Developed strong customer relationships through effective communication and service excellence.
  • Ensured compliance with weight restrictions by properly balancing loads according to specifications.
  • Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
  • Reduced fuel consumption through efficient route planning and effective driving techniques.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.

Education

Associate of Arts - International Business

Cincinnati State Technical And Community College
Cincinnati, OH
01-2002

High School Diploma -

Oak Hills High School
Cincinnati, OH
06-1992

Skills

  • Operational efficiency
  • Lean principles
  • Teamwork
  • Security regulations
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • Data accuracy
  • Accuracy and attention to detail
  • Professionalism and work ethic

Certification

  • Licensed CDL Class B Driver
  • Forklift Certified

Languages

English
Native or Bilingual

Timeline

Lead Import Operations Agent

DHL Express USA
05.2005 - 05.2025

Courier

Owner Operator Independent
08.2004 - 05.2005

CDL Class B Driver

Owner-Operator
10.2002 - 08.2003

Associate of Arts - International Business

Cincinnati State Technical And Community College

High School Diploma -

Oak Hills High School

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