Robert Bilbay
Yukon,OK
Summary
Experienced Operations and General Manager with a strong background in delivery logistics, team leadership, and hands-on operations, payroll, routing, and driver performance for a 15-driver delivery team across the Oklahoma City area. Highly skilled in GroundCloud route optimization, fleet support, safety compliance, and staff scheduling. Brings a hands-on leadership style with experience delivery package, supporting fleet maintenance, and leading teams in fast-paced environments. Recognized for improving efficiency, maintaining service standards, and supporting team success.
Overview
22
22
years of professional experience
Work History
General Manager
Ameriship Parcel Delivery
Oklahoma City, OK
11.2019 - Current
- Regularly completed delivery routes throughout Oklahoma City, demonstrating hands-on operational leadership.
- Managed daily operations for a delivery team of 15 drivers across the Oklahoma City area.
- Oversaw payroll administration for drivers, ensuring accuracy, compliance, and timely processing.
- Supervised, coached, and evaluated drivers to ensure safety, productivity, and customer satisfaction.
- Monitored operational metrics including delivery timelines, route efficiency, and labor utilization.
- Implemented process improvements to streamline operations and maintain consistent service reliability.
Assistant Manager
FedEx
Sherman, TX
08.2010 - 11.2019
- Assisted in managing daily delivery operations, supporting oversight of drivers to ensure safety, productivity, and on-time performance.
- Performed regular package delivery routes, maintaining service standards and customer satisfaction.
- Loaded and unloaded delivery trucks, ensuring accurate package handling and efficient dock operations.
- Conducted vehicle safety inspections to ensure compliance with company and DOT standards.
- Assisted the manager with daily operational task, scheduling, driver support, and workflow coordination.
Night Manager
Taco Mayo
Durant, OK
05.2004 - 09.2019
- Supervised nightly operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on efficient service protocols and operational procedures.
- Optimized inventory management by monitoring stock levels and coordinating replenishment orders.
- Enhanced customer satisfaction through effective conflict resolution and prompt service adjustments.
- Handled cash management responsibilities, including cash drawers, deposits, and end-of-shift reconciliation.
- Created and adjusted employee schedules to maintain proper staffing levels and control labor costs.
Education
Business
Southeastern Oklahoma State University
Durant, OKHigh School Diploma -
Achille High School
Achille, OK05-2003
Skills
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Team leadership
- Staff management
- Training and development
- Employee scheduling
- Verbal and written communication
- Performance improvements
- Customer relations
Timeline
General Manager
Ameriship Parcel Delivery
11.2019 - Current
Assistant Manager
FedEx
08.2010 - 11.2019
Night Manager
Taco Mayo
05.2004 - 09.2019
Business
Southeastern Oklahoma State University
High School Diploma -
Achille High School