Robert Bowditch
Spring,TX
Summary
Experienced team leader focused on delivering exceptional customer experiences through efficient daily operations and fostering a positive, high-energy environment. Motivated to consistently achieve personal goals and drive continuous growth. Skilled in multitasking and maintaining composure in high-pressure situations while ensuring high productivity. Committed to exceeding company standards and excelling in all operational roles.
Overview
2
2
years of professional experience
Work History
General Manager
Mister Car Wash
Houston, TX
02.2023 - Current
- Achieved location's growth and success by focusing on sales strategies and delivering superior customer experience while serving as General Manager at Mister Car Wash
- Utilized the core values of we care, we work hard, and we have fun to foster a positive work environment that enhanced Team performance.
- To improve our sales we complete ongoing training daily with the four-step presentations and product knowledge while setting weekly and monthly goals to complete for each team member
- Improved and grew customer experience through ongoing training of team members in their positions, promoting policies and procedures for daily operations.
- Trained and promoted customer service and hospitality skills to enhance our team's ability to deliver a unique and remarkable experience for customers.
- Developed team members through ongoing training to promote growth and advancement
- As a leader at Mister, I developed various characteristics including autonomy, inspiration, goal-orientation, passion, relentlessness, empathy, organization and professionalism. This allowed me to effectively lead my team and drive growth and success at our location.
Education
High school diploma -
Spring High School
Spring, TX06.2015
Skills
- Retail Management & Sales
- Management
- Recruiting
- Training & Development
- Car Wash
- Human Resources
- Customer Service
- Interviewing
- Communication skills
- Project Planning
- Team Management
- Organization
- Computer Skills
- PPE use
- Dependable and Responsible
Assessments
- Sales skills, Proficient, 09/01/22, Influencing and negotiating with customers
- Outside sales, Proficient, 09/01/22, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Inside sales, Proficient, 09/01/22, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
References
References available upon request.
Timeline
General Manager
Mister Car Wash
02.2023 - Current
High school diploma -
Spring High School
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