ROBERT BRAZELL
Jacksonville,FL
Summary
Empathetic, analytical, and organized Patient Access Representative with over 6 years of experience in the healthcare sector, adept at facilitating seamless communication between patients and medical staff. Proven ability to navigate complex healthcare policies and procedures while ensuring a positive patient experience. Committed to maintaining up-to-date knowledge of industry standards to enhance operational efficiency and patient satisfaction. Strong interpersonal skills foster trust and collaboration in fast-paced environments.
Overview
19
19
years of professional experience
Work History
PAS Senior
Northwell Health
12.2021 - Current
- Handles inbound routine patient inquiries and other calls within the Northwell Health system.
- Resolve patient/practice inquiries and issues received
- Tasking/Appointment audits
- Serves as subject matter expert and resource to PAS representatives
- Attend Weekly Practice Meetings, when needed
- Serves as primary contact for the agents and practices in the absence of the Supervisor
- Participates in training new staff members and facilitates ongoing refresher trainings. This includes Nesting and side by sides
- Provide updates and ongoing refresher training on workflows and practice templates for seasoned team members
Manager
Chick-Fil-A
01.2007 - 01.2018
- Lead daily restaurant operations, focusing on high volume efficiency, team development and exceptional customer service.
- Responsible for ordering and maintaining stock and inventory, staff scheduling, and training. Enforce disciplinary action and problem solve customer complaints and internal disagreements.
- Train, coach, and mentor team members, foster a positive culture, and manage employee performance.
- Resolve customer issues immediately and with care, ensuring a welcoming environment.
PAS Representative
Northwell Health
01.2018 - 2021
- Schedule, cancel, and reschedule patient appointments in the scheduling system, ensuring optimal provider workflow.
- Train agents on new practices and review scheduled appointments and messages sent by the team to ensure accuracy.
- Sit in on practice meetings with Supervisor
Education
High School Diploma -
Riverside High School (Robert E Lee)
Jacksonville06-2009
Skills
- Adaptability
- Excellent Verbal Communication
- Electronic Health Records (EHR)
- Epic
- Touchworks
- Technical expertise
- Problem-solving
- Conflict resolution
- Leadership
- Attention to detail
- Empathy
- Training
Accomplishments
Nesting Training program for Northwell Health New Hires
Northwell 2024 Mentor Program
Dreams Come True Volunteer
Epic Super User
Timeline
PAS Senior
Northwell Health
12.2021 - Current
PAS Representative
Northwell Health
01.2018 - 2021
Manager
Chick-Fil-A
01.2007 - 01.2018
High School Diploma -
Riverside High School (Robert E Lee)