Nancy Diaz
Brownsville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Native Spanish speaker and fluent in English. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
PAS Supervisor
Las Jacarandas Health Care Services
09.2023 - 12.2023
- To perform home visits for clients, send 2067, request 2101 from state and be aware of any changes.
- To be sure client is not being neglected and that attendant is able and willing to perform all the assigned tasks.
- Conducted regular performance evaluations for attendants providing constructive feedback for continuous improvement in job performance.
- Trained and mentored new attendants , fostering a positive work environment that supported employee growth.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both client and attendant.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Warehouse Manager
Monarca Logistics
07.2021 - 03.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
EVV Clerk
Express Employment Professionals
09.2022 - 12.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Perform visit maintenance on Electronic Visit Verification (EVV) System and train/orient clients and attendants on compliance with EVV requirements.
- Perform training and orientation for clients and attendants on Electronic Visit Verification (EVV) requirements.
- Assist attendants with downloading and installing the EVV Mobile App and providing instruction on how to clock in and out using the Mobile App.
- Assists with completing the training, evaluation, and counseling/disciplinary action of attendants in relation to EVV and compliance requirements.
Case Bank Manager
Express Employment Professionals
09.2022 - 12.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered.
- Handling case assignments, draft service plans, review case progress and determine case closure.
- Helping clients achieve wellness and autonomy
- Assessed employee performance and developed improvement plans.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained confidentiality client information to prevent mishandling of data and potential breaches.
In-Home Caregiver
Las Jacarandas Health Care Services
03.2017 - 10.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
Education
Bachelor of Science - BIOLOGY
The University of Texas Rio Grande Valley
Edinburg, TX05.2024
Associate of Science -
Texas Southmost College
Brownsville, TX07.2017
High School Diploma -
GLADYS PORTER HIGH SCHOOL
3500 International Blvd, Brownsville, TX 7852107.2013
Skills
- Health and safety
- Employee Motivation
- Appointment management
- Staff Management
- Complex problem solving
- Coordinating with others
- People Management
- Conflict Resolution
- Positive attitude
- Creativity
- Critical Thinking and Reasoning
- Project Management
- Leadership
- Adaptability
- Professionalism and Work Ethic
- Computer Skills such as: Work, Excel, Powerpoint etc
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PAS Supervisor
Las Jacarandas Health Care Services
09.2023 - 12.2023
EVV Clerk
Express Employment Professionals
09.2022 - 12.2022
Case Bank Manager
Express Employment Professionals
09.2022 - 12.2022
Warehouse Manager
Monarca Logistics
07.2021 - 03.2023
In-Home Caregiver
Las Jacarandas Health Care Services
03.2017 - 10.2021
Bachelor of Science - BIOLOGY
The University of Texas Rio Grande Valley
Associate of Science -
Texas Southmost College
High School Diploma -
GLADYS PORTER HIGH SCHOOL
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