Veronica Meier
Abernathy
Summary
Dedicated office manager with strong multitasking abilities and a focus on health and safety regulations. Experienced in training staff, coordinating schedules, and ensuring compliance with policies that enhance overall patient care.
Overview
10
10
years of professional experience
Work History
PAS Supervisor
Star ER
Lubbock, TX
10.2023 - Current
- Oversaw daily operations and workflow in fast-paced emergency room environment.
- Implemented patient triage protocols to enhance care delivery efficiency.
- Coordinated staff schedules to ensure optimal coverage and resource utilization.
- Managed patient intake processes, ensuring accuracy and efficiency for all registrations.
- Optimized scheduling systems to reduce wait times and improve patient flow.
- Facilitated meetings to address operational challenges, fostering a culture of continuous improvement among team members.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Analyzed workflow processes, identifying areas for improvement to enhance patient satisfaction scores.
- Verified insurance eligibility and benefits for patients, ensuring accurate data entry into systems.
Office Manager
Aspen Dental
Lubbock, TX
02.2018 - 10.2023
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated scheduling for staff and patient appointments, optimizing resource allocation.
- Implemented inventory management systems, enhancing supply chain efficiency and accuracy.
- Developed training materials for new hires, streamlining onboarding processes and improving staff performance.
- Oversaw budgeting activities, maintaining accurate financial records and expense tracking.
- Led team meetings to address operational challenges, fostering collaboration and problem-solving among staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Home Health Aide
CareGivers
Watertown, NY
08.2016 - 02.2018
- Provided personalized care and assistance with daily living activities for diverse clients.
- Monitored vital signs and reported changes in client health status to healthcare professionals.
- Administered prescribed medications and managed medication schedules for multiple patients.
- Developed and implemented individualized care plans based on client needs and preferences.
- Trained new staff on best practices for patient care and safety protocols.
- Coordinated with family members and healthcare teams to ensure comprehensive support for clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Education
Phlebotomy - Health
Jefferson Community College
Watertown, NY05-2018
CNA - Medical
Three Star Nurse Training
Lubbock08-2015
High School Diploma -
Cotton Center ISD
Cotton Center, TX05-2014
Skills
- Health and safety
- Staff management
- Task delegation
- Scheduling coordination
- Policy enforcement
- Hygiene standards
- Health and safety regulations
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Employee motivation
- Appointment management
Timeline
PAS Supervisor
Star ER
10.2023 - Current
Office Manager
Aspen Dental
02.2018 - 10.2023
Home Health Aide
CareGivers
08.2016 - 02.2018
Phlebotomy - Health
Jefferson Community College
CNA - Medical
Three Star Nurse Training
High School Diploma -
Cotton Center ISD