XIMENA BOCANEGRA
Donna,TX
Summary
Experienced manager with a proven track record of driving team performance and achieving organizational goals. Skilled in strategic planning, team development, and fostering a positive work culture. Known for effective communication, problem-solving abilities, and a collaborative leadership approach. Dedicated to empowering teams to reach their full potential while delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PAS Supervisor
Legacy Home Health Agency
07.2023 - Current
- Proactively addressed any patient or family concerns, demonstrating commitment to exceptional customer service and maintaining a high level of satisfaction.
- Facilitated interdisciplinary meetings to discuss complex cases and share insights on optimal care strategies.
- Streamlined communication between healthcare providers, patients, and families for seamless coordination of care.
- Created individualized professional development plans for each team member, supporting their career growth within the organization.
- Ensured compliance with all federal and state regulations governing home health services, maintaining an impeccable record during inspections.
PAS HR
LEGACY HOME HEALTH AGENCY
01.2023 - 07.2023
- Provided HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation
- Collaborated with corporate talent acquisition team on recruitment efforts
- Established and maintained contact with external recruitment sources
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements
- Provided advice and assistance to new hires during onboarding process.
- Resolved passenger issues and concerns promptly, leading to increased customer loyalty and repeat business.
PAS COORDINATOR
LEGACY HOME HEALTH AGENCY
06.2022 - 01.2023
- Ensure that attendants are in compliance based on EVV systems
- Streamlined communication between patients, caregivers, and healthcare providers for optimal care coordination.
- Contributed to organizational success by consistently meeting and exceeding performance targets in a timely manner.
- Ensured compliance with federal, state, and local regulations governing home health care provision.
- Managed caseloads effectively while prioritizing urgent cases to provide immediate assistance when necessary.
OPERATIONS DIRECTOR
CHICK-FIL-A
12.2016 - 01.2022
- Directed planning meetings to discuss progress towards organizational goals
- Monitored performance metrics to evaluate effectiveness of operations management systems
- Oversaw the development of staff through training programs and mentoring initiatives
- Managed daily operations, including budgeting, staffing, customer service, inventory control, and scheduling
- Resolved customer complaints promptly and professionally.
Education
ORGANIZATIONAL LEADERSHIP IN BUSINESS ADMINISTRATION CANDIDATE -
UNIVERSITY OF THE RIO GRANDE VALLEY
Edinburg, TX05.2025
HIGH SCHOOL DIPLOMA -
IDEA COLLEGE PREPARATORY
Donna, TX06.2014
Skills
- Team Leadership
- Customer Service
- Time Management
- Complex Problem-Solving
- Emotional Intelligence
- Adaptability and Flexibility
- Communication Skills
- Creativity and Innovation
References
- Flor Davila, Legacy Home Health, Manager Manager, (956) 393-8336, flor.davila@legacyhhc.com
- Yahveh Alcantara, Legacy Home Health, Coworker, (956) 332-6093, yalcantara2324@gmai.com
Certification
SHRM-PMQ- 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PAS Supervisor
Legacy Home Health Agency
07.2023 - Current
PAS HR
LEGACY HOME HEALTH AGENCY
01.2023 - 07.2023
PAS COORDINATOR
LEGACY HOME HEALTH AGENCY
06.2022 - 01.2023
OPERATIONS DIRECTOR
CHICK-FIL-A
12.2016 - 01.2022
ORGANIZATIONAL LEADERSHIP IN BUSINESS ADMINISTRATION CANDIDATE -
UNIVERSITY OF THE RIO GRANDE VALLEY
HIGH SCHOOL DIPLOMA -
IDEA COLLEGE PREPARATORY
SHRM-PMQ- 2024
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