Cashier/Room Attendant
Shooting Star Casino
Mahnomen, MN
- Handled cash, credit cards, and coupons while ensuring secure payment processing.
- Processed customer transactions efficiently and accurately at the casino registers.
- Assisted customers with inquiries and provided excellent service during transactions.
- Maintained cleanliness and organization of the cashier station and surrounding areas.
- Educated customers on promotional offers and loyalty programs available at the casino.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Cleaned and sanitized guest rooms according to established procedures.
- Replenished supplies and amenities in guest accommodations.
- Collaborated with team members to ensure efficient room turnover.
- Reported maintenance issues to the appropriate personnel promptly.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted guests with requests and inquiries as needed.
- Organized linen closets and maintained inventory of cleaning supplies.
- Ensured adherence to casino standards of cleanliness and presentation.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Managed linen cart by keeping neat and organized.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Organized supplies for use based on expected customer needs.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Provided guests with information about local attractions and services using a variety of resources.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Inspected furniture for damage or stains in between guest stays.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Balanced cash drawer at the end of shifts to ensure accurate accounting.
- Monitored activity in gaming areas to ensure compliance with casino policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.