Robert Butman
Peabody,MA
Summary
Adaptable Systems Engineer with many years of hands-on experience collaborating with clients to develop perfectly customized tools. Skilled in carefully translating customer requirements into actionable metrics. Recognized for developing functional rapport with contracted customers to drive return business.
Overview
21
21
years of professional experience
1992
1992
years of post-secondary education
Work History
Systems Engineer II
Avnet Integrated
Acton, Massachusetts
09.2014 - Current
- Managed software deployments across diverse environments and platforms, ensuring seamless integration and functionality.
- Troubleshot technical issues related to servers, networks, and storage systems, restoring functionality and minimizing downtime.
- Designed system architectures to enhance client technology solutions.
- Provided technical support and troubleshooting for client systems and applications.
- Collaborated with cross-functional teams to implement project requirements.
- Analyzed customer requirements and translated them into functional specifications.
- Communicated with clients and coworkers about analysis results.
- Trained junior engineers on best practices and system management techniques.
- Delivered projects on time and within budget, contributing to client satisfaction and project success.
Technology Consultant
Avnet Technology Solutions
Chandler, Arizona
03.2008 - 09.2014
- Analyzed client needs to deliver tailored technology solutions that addressed specific challenges.
- Collaborated with cross-functional teams to implement system integrations that improved workflow efficiency.
- Conducted training sessions for clients on new software applications, enhancing user adoption and satisfaction.
Computer Technician III
Avnet Technology Solutions
Peabody, Massachusetts
11.2004 - 03.2008
- Troubleshot complex technical problems with hardware components, operating systems, and applications to restore functionality.
- Diagnosed and resolved technical issues for end-users, enhancing user satisfaction through timely support.
- Installed and configured hardware for various client systems and networks.
- Documented repair procedures and client interactions to streamline future troubleshooting efforts.
- Assisted in maintaining inventory of computer parts and supplies.
Education
Beverly High School
Beverly, MASkills
- System troubleshooting
- Client communication
- Cross-functional collaboration
- Problem solving
- Attention to detail
- Operating systems
- Testing procedure development
- Troubleshooting and diagnosis
- System testing
- Hardware integration
- Technical writing
- Scripting languages
- Technical analysis
Timeline
Systems Engineer II
Avnet Integrated
09.2014 - Current
Technology Consultant
Avnet Technology Solutions
03.2008 - 09.2014
Computer Technician III
Avnet Technology Solutions
11.2004 - 03.2008
Beverly High School