Robert Campbell
Shady Valley,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Sr. Manager, IT Business Integration Services
General Dynamics Ordnance and Tactical Systems
St. Petersburg, FL
03.2023 - 02.2024
- Managed a team of employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and maintained relationships with internal General Managers to ensure customer satisfaction.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
Sr. Manager, IT End User Services
General Dynamics Ordnance and Tactical Systems
St. Petersburg, FL
03.2021 - 03.2023
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
Sr. Supervisor, IT End User Services
General Dynamics Ordnance and Tactical Systems
St. Petersburg, FL
03.2018 - 03.2021
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Provided leadership and guidance to a team of 25+ employees.
- Developed monthly reports detailing progress towards project goals.
- Analyzed data to identify trends or opportunities for improvement.
Supervisor, IT End User Services
General Dynamics Ordnance and Tactical Systems
St. Petersburg, FL
03.2014 - 03.2018
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
SCCM Administrator
General Dynamics Ordnance and Tactical Systems
St. Petersburg, FL
02.2012 - 03.2014
- Deployed Windows operating system images using SCCM OS Deployment feature.
- Implemented security patches via SCCM Software Updates feature for various versions of Windows OS.
- Managed software distribution policies within SCCM environment to ensure compliance with corporate standards.
- Created packages, collections, task sequences and advertisements in SCCM for software deployments.
Deskside Support Technician
Computer Science Corporation, CSC
Burlington, VT
09.2004 - 02.2012
- Provided software support and general technical solutions for operational, database and security requirements in applications.
- Resolved user account access issues through active directory services.
- Installed, configured, maintained and administered desktops, laptops, printers and other peripherals.
- Monitored service requests and ensured timely resolution of incidents reported by users.
Education
Some College (No Degree) - Information Technology
Virginia Highlands Community College
Abingdon, VASkills
- Budget Oversight
- Partnership Development
- Strategic Planning
- Cross-Functional Collaboration
Timeline
Sr. Manager, IT Business Integration Services
General Dynamics Ordnance and Tactical Systems
03.2023 - 02.2024
Sr. Manager, IT End User Services
General Dynamics Ordnance and Tactical Systems
03.2021 - 03.2023
Sr. Supervisor, IT End User Services
General Dynamics Ordnance and Tactical Systems
03.2018 - 03.2021
Supervisor, IT End User Services
General Dynamics Ordnance and Tactical Systems
03.2014 - 03.2018
SCCM Administrator
General Dynamics Ordnance and Tactical Systems
02.2012 - 03.2014
Deskside Support Technician
Computer Science Corporation, CSC
09.2004 - 02.2012
Some College (No Degree) - Information Technology
Virginia Highlands Community College
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