Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Volunteer Leadership
Personal Information
References
Timeline
Generic
Robert Case

Robert Case

IT Project Manager
St. Louis,MO

Summary

Dedicated and focused Project Management Specialist with over 24 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Focused Project Manager bringing 24 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth. Strategic-thinking Project Manager with experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives. Multi-talented Project Manager offering experience orchestrating operations activities, financial support and resource management to achieve project objectives. Poised and cooperative in driving stakeholder meetings to determine estimates and build financial forecasts. Determined and motivated professional recognized for fostering positive morale among project contributors.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Technology Project Manager

Mastercard
St. Louis
12.2021 - Current
  • Managed processes and financial data technologies required to support international customer integration and post-integration tasks
  • Migrated offshore business users in Ireland, Great Britain, Denmark, Brazil, Bangladesh, India to the Mastercard Global Customer Care environment and Open Banking platform
  • Implemented cutovers of technology supporting cross-border fund transfers to bank accounts and other digital instruments
  • Stood up Business-To-Business and Business-To-Customer teams
  • Managed stakeholder teams to deliver technology, tools, and practices to align integrations/migrations to Mastercard standards
  • Managed installations of Universal Desktop Agent tool, Telecom set-ups, and Customer Relationship Management tools for case management solutions
  • Launched new communications paths, including Email and Webform inbound channels.

IT Project Manager

Humana
03.2021 - 11.2021
  • Planned, organized, and integrated cross-functional information technology projects while ramping up into the ServiceNow platform and adopting Agile methodology
  • Managed the work of other IT professionals and administrative staff to create webpage software improvements and product consistency for internal and external users
  • Responsible for planning, coordination, status reporting
  • Delivered the implementation of new systems and software according to stakeholder timelines
  • Identified issues, risks, mitigation plans
  • Improved renewal automation for lines of business by adding automated plan calculations
  • Created automated solution for alternate health quotes of dental and vision lines of coverage
  • Converted manual list of state dental providers to automated file transfer process.

Technology Delivery Manager

Cigna-Express Scripts
St. Louis
05.2011 - 02.2021
  • Managed cross-matrixed infrastructure projects in Express Scripts PMO
  • Led projects and integration initiatives for Medco acquisition and Express Cloud conversion
  • Supported Information Risk Management portfolio with SOC2 Security Assessments
  • Managed Process Improvements program resulting in reduced costs and increased operational efficiencies
  • Directed projects, ranging from complex server builds and implementations, to enterprise-wide security process reconfigurations
  • Led teams targeting strategic improvements and upgrades to customer claims processing network
  • Managed projects unifying employee network domain access
  • Generated application and licensing cost savings by eliminating devices reaching end of life
  • Reduced network hardware run-rate by $1.4 million
  • Improved Infrastructure team processes by updating server build options and new employee on-boarding documentation
  • Mentored and onboarded new delivery managers.

Supply Chain Consultant

IBM
Scott Air Force Base
11.2007 - 03.2011
  • Implemented Supply Chain and Logistics strategic business solutions with IBM team assigned to DoD Personal Property directorate of Army Surface Deployment and Distribution Command at Scott Air Force Base, Illinois
  • Increased value of Personal Property business portfolio by identifying and remediating operational pain points affecting 500,000 annual personnel moves
  • Developed analytical studies to improve military processes for service members and their families assigned to 455 duty stations worldwide
  • Managed Personal Property Directorate public website
  • Implemented Web 2.0 tools in SDDC social media environment
  • Developed rapid response process to Frequently-Asked-Questions from military user community
  • Assisted with management of 12-member IBM team.

IT Infrastructure Project Manager

IBM
St. Louis
03.1995 - 06.2007
  • Managed cross-tower and matrixed environments
  • Provided infrastructure delivery for network upgrades and cutovers
  • Provided technical support, and customer satisfaction metrics processes
  • Planned and coordinated network Emergency Response exercises
  • Developed crisis management response processes
  • Created and delivered corporate training and staff development programs
  • Customers ranged from McDonnell Douglas Corporation, The Boeing Company, Lincoln Life Insurance, to Sysco Foods, Federal Reserve Bank
  • High Performance Teams: researched, developed, facilitated 40 workshop sessions
  • Trained 300 IBM Full Time Equivalents and GTE contractors in communications skills and team empowerment
  • Generated $90,000 in cost avoidance with exclusive in-house training
  • Upgrades: team lead for transition upgrade of dual OC12 circuits in St
  • Louis, Boulder, Dallas, Columbus
  • Integrated project with Verizon and AT&T
  • Servers and routers shut-downs: achieved cost avoidance savings of $4,000 with $50,000 additional savings from discontinued hardware and cabling consigned as depreciated scrap
  • Network cutovers: moved routers, enabled network switch configurations
  • Security Compliance project: conducted compliance reviews, audit assessments.

Business Re-Engineering Technical Specialist

Gemini Consulting-Monsanto
St. Louis
01.1992 - 01.1994
  • Managed network data for 25 consultants assigned to strategic re-engineering of Monsanto’s business processes
  • Researched market data
  • Created text and graphics for business presentations
  • Managed consultant data base.

Education

Master, Business Administration -

St. Louis University-St. Louis, MO

Master Certificate, Business Administration -

George Washington University-Washington, D.C.

Skills

  • Requirements Analysis
  • Project Scheduling
  • Scrum Framework
  • Business Analysis
  • Stakeholder Management
  • Financial Administration
  • Project Tracking
  • Systems Implementation
  • Project Planning
  • Strategic Planning
  • Risk Management
  • Project Development
  • Inventory Control
  • Logistics Management
  • Root Cause Analysis
  • Schedule Management
  • Work Flow Planning
  • Resource Allocation
  • Technical Support
  • Cost Control
  • Workforce Training
  • Productivity Improvement
  • Document Management
  • Project Management
  • Customer Relations
  • Cross-Functional Collaboration
  • Presentations
  • Software Development Lifecycle
  • Staff Training and Motivation
  • Scope Management
  • Processes and Procedures
  • Project Scope Analysis
  • Project Development and Lifecycle
  • Client Rapport
  • Budgeting and Forecasting
  • Mergers and Acquisitions Knowledge
  • Requirements Gathering
  • Quality Assurance and Control
  • Microsoft Office Suite Expert
  • Meeting Facilitation
  • Staff Training and Mentoring
  • Client Relations
  • Agile Methodology
  • Business Process Re-Engineering
  • Conflict Management
  • Coaching and Mentoring
  • Project Scope
  • Performance Improvements

Affiliations

  • Project Management Institute, 22 years
  • National Defense Transportation Association
  • Free Masons

Certification

Project Management Institute, PMP 291125

Volunteer Leadership

  • Metro St. Louis Chapter-Project Management Institute
  • St. Louis-Stuttgart Germany Sister Cities
  • Scouts-Greater St. Louis Area Council

Personal Information

Title: Project Manager

References

References available upon request.

Timeline

Technology Project Manager

Mastercard
12.2021 - Current

IT Project Manager

Humana
03.2021 - 11.2021

Technology Delivery Manager

Cigna-Express Scripts
05.2011 - 02.2021

Supply Chain Consultant

IBM
11.2007 - 03.2011

IT Infrastructure Project Manager

IBM
03.1995 - 06.2007

Business Re-Engineering Technical Specialist

Gemini Consulting-Monsanto
01.1992 - 01.1994

Master, Business Administration -

St. Louis University-St. Louis, MO

Master Certificate, Business Administration -

George Washington University-Washington, D.C.

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