Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Castillo

San Antonio,TX

Summary

District Manager with a proven successful track record, strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Experience managing company assets and developing people for future growth. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Area Manager

Club Car Wash
02.2023 - Current
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

District Manager

Take 5 Oil Change
09.2021 - 02.2023
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Defined clear targets and objectives and communicated to other team members.
  • Manage P&L's and PACE
  • Set and create monthly budgets for 10 stores.
  • Plan and create slideshow for Quarterly Business Reviews for my District.

Certified Training Store Manager

Take 5 Oil Change
10.2016 - 09.2021
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Assisted in development of employee assessments to measure training value.

General Manager

China Garden
01.2013 - 11.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Karen Wagner High School
San Antonio, TX
03.2013

Skills

  • Sales Reporting
  • Employee Scheduling
  • Sales Meetings
  • Relationship building and management
  • Controlling costs
  • P&L, PACE
  • Hiring Managers
  • Creating Budgets
  • ADP/Workday Efficiency
  • Outlook, WORD, Excel, Powerpoint
  • People Development

Accomplishments

  • Achieved Highest Children's Donation of San Antonio award through effectively helping with a goal beat of 229% as a District Manager.
  • Achieved Highest Children's Donation of San Antonio award as a manager 3 years in a roll. Highest donations put of 42 stores in the region at the time.
  • Achieved shop and brand standards award 2020.

Timeline

Area Manager

Club Car Wash
02.2023 - Current

District Manager

Take 5 Oil Change
09.2021 - 02.2023

Certified Training Store Manager

Take 5 Oil Change
10.2016 - 09.2021

General Manager

China Garden
01.2013 - 11.2017

High School Diploma -

Karen Wagner High School

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Robert Castillo