Robert Chartier
Milwaukee,Wisconsin
Summary
Dynamic restaurant manager with a proven track record at Delaware North Sportservice, excelling in staff training and customer service. Enhanced guest satisfaction through effective conflict resolution and optimized scheduling, resulting in improved operational efficiency. Skilled in inventory management and fostering a positive team culture, driving exceptional dining experiences.
Overview
7
7
years of professional experience
Work History
Premium Restaurant Manager
Delaware North Sportservice
Milwaukee, WI
09.2022 - Current
- Managed daily restaurant operations, ensuring smooth workflow and guest satisfaction.
- Trained staff on service standards and menu knowledge for consistent service delivery.
- Coordinated inventory management, tracking stock levels and placing orders as needed.
- Oversaw scheduling, optimizing staff coverage during peak hours for efficiency.
- Led team meetings to communicate goals and promote a positive work culture.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Front of House Supervisor
Mecca Sports Bar and Grill
Milwaukee, USA
03.2019 - 08.2022
- Supervised daily operations and staff performance in a busy sports bar environment.
- Coordinated guest seating and managed waitlists to enhance customer experience.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to streamline food service during peak hours.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Trained new employees on restaurant policies and procedures.
Restaurant Host
Mecca Sports Bar and Grill
Milwaukee, WI
03.2019 - 03.2021
- Managed reservation system to ensure efficient seating and guest flow.
- Handled guest inquiries and complaints promptly to ensure satisfaction.
- Monitored dining room activity to anticipate guest needs and optimize seating arrangements.
- Assisted with training new employees on proper hospitality techniques.
- Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
Education
Some College - No Degree -
University of Milwaukee Wisconsin
Milwaukee, WISkills
- Staff training
- Inventory management
- Customer service
- Scheduling optimization
- Restaurant operations
- Conflict resolution
- Performance monitoring
- Guest relations
- Catering coordination
- Reservation handling
- Time management
- Team leadership
Timeline
Premium Restaurant Manager
Delaware North Sportservice
09.2022 - Current
Front of House Supervisor
Mecca Sports Bar and Grill
03.2019 - 08.2022
Restaurant Host
Mecca Sports Bar and Grill
03.2019 - 03.2021
Some College - No Degree -
University of Milwaukee Wisconsin