Lisa Santana
San Antonio,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
7
7
years of professional experience
Work History
Premium Restaurant Manager
Aramark
San Antonio, TX
05.2023 - 04.2026
- Managed daily operations of premium dining restaurant and private clubs within high volume sports and entertainment venue.
- Supervised front of house and back of house teams, including hiring, scheduling, and training staff
- Trained staff on hospitality standards, upselling techniques, POS systems, and guest engagement strategies
- Maintained strong relationship with guest and venue clients to support successful event execution.
- Collaborated with executive chefs, culinary team and venue leadership to execute premium menus .
Assistant Manager
Levy Restaurants
San Antonio, TX
10.2021 - 04.2023
- Processed vendor invoices, expense reports, and payment requests accurately and within established deadlines
- Assisted with end of month closing procedures and account reconciliations.
- Coordinated with vendors and suppliers to maintain timely payments and strong business relationships.
- Reduced overdue account by 20% through improved invoicing and collection procedures.
Insurance Agent
Pronto Insurance Company
San Antonio, TX
09.2019 - 10.2021
- Reviewed insurance applications, policy changes, and renewals.
- Monitored team productivity, customer satisfaction and sale performance.
- Assisted customers with policy coverage, billing questions, and claim support.
Education
High School Diploma -
John Marshall High School
San Antonio, TXSkills
- Leadership and team management
- Inventory control and record keeping
- Customer engagement
- Problem solving
- Communication skills
- Staff scheduling
- Food service background
- Adaptable
- Reservation handling
- Pre-shift walk-through
Timeline
Premium Restaurant Manager
Aramark
05.2023 - 04.2026
Assistant Manager
Levy Restaurants
10.2021 - 04.2023
Insurance Agent
Pronto Insurance Company
09.2019 - 10.2021
High School Diploma -
John Marshall High School