Robert Cirotto
Liberty Hill,TX
Summary
Strategic-minded, hands-on leader with 25+ years of experience in developing tactical plans and driving technology vision. Proven track record of integrating complex IT solutions and transforming organizations through innovative strategies. Demonstrated ability to lead multi-functional teams to achieve operational excellence in fast-paced, deadline-driven environments.
Overview
25
25
years of professional experience
Work History
IT Consultant
Self Employed
01.2022 - 01.2024
- IT Consulting - small business
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Conducted thorough market research and analysis, providing valuable insights for client decision making.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
Transition Advisor
NTT DATA
01.2019 - 01.2021
- Transition Management:
- Integrated Delivery & Operations - Transition & Transformation Management
- New client implementations, from onboarding through go-live.
- BCDR - Business Continuity / Disaster Recovery
- Training Quality Assurance, Knowledge Management
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed strong relationships with clients through regular communication and excellent customer service.
Sabbatical / Family / Travel
Sabbatical
07.2016 - 01.2018
IT Director, Client Engineering & Operations
DELL
01.2010 - 01.2016
- Global accountability for Client Engineering and Operations including; Imaging/OS, Browser, Group Policy, Patching, SW packaging & deployment, Device Standards and L2/L3 support.
- Key Contributions:
- Directed the development and deployment of a client device catalog from concept to delivery with a focus on client standards and choice of product, resulting in a 30% YOY reduction of non-standard global hardware spend, including enhanced SLA attainment and user experience.
- Successfully designed and launched multiple US based employee Service Centers resulting in a significant decrease in desk side visits (27% improvement across all KPI's) as well as reallocation of IT resources.
- Managed effort to implement a global Print Management strategy; guided teams to manage project deliverables including technology upgrades, global vendor strategy and regional alignment, resulting in a $2M reduction in related spend.
- Partnered with executive leadership and IT teams across the organization i.e., Network, Security, etc. regarding the integration of multiple company mergers & acquisitions.
- Awarded Tell Dell Rock Star status for scoring 100% on Inspiring Leader (2015 - 2016)
- Awarded Tell Dell Super Star by scoring 85% or higher on all Strategy categories two years in a row (2015 – 2016).
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
IT Senior Manager
DELL
01.2007 - 01.2010
- Accountable for managing, planning and delivery of IT Operations supporting 12K users at US campuses and remote sites, including technical support; client deployment, asset management, mobile device management; provided technical and operational expertise in policies and procedures.
- Key Contributions:
- Consistently exceeded Response, Restore and User Experience metrics across all teams.
- Launched Executive Solutions organization providing end-to-end IT services and technology consultation to Executive population.
- Led organized effort to deploy a global Video Conference program. Included technology strategy, vendor management and facilities coordination.
- Established an efficient incident response protocol that dramatically reduced time-to-resolution for critical IT issues.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Oversaw hardware and software procurement, ensuring the acquisition of reliable technologies that met organizational needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
- Championed innovation within the organization by staying current on emerging technologies and identifying potential applications for business growth.
Education
Business Management
Austin Community College
Austin, TXSkills
- Organizational / Global Leadership
- Customer Communications / Relations
- Continues Process Improvement
- Business Process & System Integration
- End to End Product Life Cycles
- Client Engineering & Operations
- IT Infrastructure & Operations
- Implementation & Service Delivery
- Project Management Leadership
- Acquisition Integration
- Strategic Planning
- IaaS / PaaS / Saas
- Client relationships
- Management coaching
- Executive support
- Budget management
Timeline
IT Consultant
Self Employed
01.2022 - 01.2024
Transition Advisor
NTT DATA
01.2019 - 01.2021
Sabbatical / Family / Travel
Sabbatical
07.2016 - 01.2018
IT Director, Client Engineering & Operations
DELL
01.2010 - 01.2016
IT Senior Manager
DELL
01.2007 - 01.2010
Business Management
Austin Community College