Robert Clark
Orlando,FL
Summary
Internet Lead with extensive experience in troubleshooting, network management, and AV system optimization. Strong background in customer satisfaction, team leadership, and preventive maintenance. Expert in network troubleshooting, wireless networking, and IT documentation, offering comprehensive technical support and innovative solutions to drive business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internet Lead
Encore Global
07.2023 - Current
- Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for client's networking needs
- Supported sales team efforts by providing technical expertise during client meetings and product demonstrations
- Efficiently managed time and resources to balance high volumes of service requests, ensuring timely resolution for all clients
- Spearheaded internal initiatives aimed at streamlining processes within the department, resulting in improved efficiency among team members
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances
Technical Supervisor
Encore Global
01.2022 - 07.2023
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within department.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend life of company assets.
- Promoted positive work environment by fostering open communication channels between team members and encouraging professional growth opportunities.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
- Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
Technical Lead
Encore Global
05.2019 - 01.2022
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
- Controlled video input for live conferences or performances and pre-recorded productions.
Education
Bachelor of Science - Film
Full Sail University
Winter Park, FL07.2015
Skills
- Network Troubleshooting
- Help Desk Support
- Wireless Networking
- IT Documentation
- IP Address Management
- Virtual private networks
- LAN and WAN Technologies
- Router Configuration
- Mobile Device Management
Certification
- Information Technology Level 300, Encore Global
- Computer Level 300, Encore Global
- Projection Level 300, Encore Global
- Sales Level 100, Encore Global
Timeline
Internet Lead
Encore Global
07.2023 - Current
Technical Supervisor
Encore Global
01.2022 - 07.2023
Technical Lead
Encore Global
05.2019 - 01.2022
Bachelor of Science - Film
Full Sail University
- Information Technology Level 300, Encore Global
- Computer Level 300, Encore Global
- Projection Level 300, Encore Global
- Sales Level 100, Encore Global
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