Summary
Overview
Work History
Education
Skills
Timeline
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Robert Clark

Eureka

Summary

Dynamic and reliable professional with a strong background in customer service, honed at Budde Enterprises as an Automotive Service Advisor. Proven ability to enhance customer satisfaction through effective communication and personalized service recommendations. Skilled in cash handling and POS operations, consistently ensuring a seamless experience for clients.

Overview

11
11
years of professional experience

Work History

Golf Shop Attendant

Sand Creek Station Golf Course
10.2023 - Current

Answer phone to set tee times for customers

Check in customers for designated tee times clean and r

Accept payments from customers

Direct customers to golf carts

Keep golf shop clean and restock merchandise

Balance register at the end of shift

Automotive Service Advisor

Budde Enterprises
03.2015 - 09.2023
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Science -

Emporia State University
Emporia, KS
05-1978

Skills

  • Customer Service
  • Professional telephone communication
  • Team player mentality
  • Cash handling proficiency
  • POS system operation
  • Communication
  • Reliable and responsible
  • Register opening and closing
  • Flexible hours

Timeline

Golf Shop Attendant

Sand Creek Station Golf Course
10.2023 - Current

Automotive Service Advisor

Budde Enterprises
03.2015 - 09.2023

Bachelor of Science -

Emporia State University