Robert Clegg
Sanford
Summary
Ambitious District Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Overview
15
15
years of professional experience
Work History
District Manager
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Sanford
04.2024 - Current
- Lead and Develop over 50 employees across 9 locations.
- Daily breakdown of actual vs. budget numbers
- Develop action plans to both meet and exceed budgets store and district wide.
- Strategic planning and execution to ensure training is being completed in a timely manner.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Coached, developed and motivated team to achieve revenue goals.
District Manager
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Charlotte
03.2018 - Current
- Mentoring new hires, resulting in stronger staff development and increased productivity.
- Providing employees with coaching, feedback, and developmental opportunities.
- Managing district-wide store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance
- Supporting and motivating store management teams within district to implement change that aligns with company objectives.
Regional Director of Training
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Cleveland
04.2017 - 04.2018
- Reviewing and editing all training materials for accuracy and company policy compliance.
- Performed ongoing technical training and personal development classes for staff members.
- Delivering new employee onboarding and training sessions via Luber University.
- Directing field training to enhance participants' skills.
Area Field Trainer
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Charlotte
04.2016 - 04.2017
- Verifying long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs.
- Creating curricula, instructions, documents, and written tests for various types of training courses.
- Monitoring day-to-day activities of automotive company and employees, noting areas needing improvement and implementing plans for rectification.
- Coordinating workshops for employees to better understand company mission, streamlining daily activities, and aligning worker and company priorities.
Store Manager
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Greensboro
09.2013 - 12.2015
- Overseeing, training, and encouraging technicians, promoting culture of efficiency and performance.
- Assigning work positions, conducting opening and closing procedures, landscaping, and maintenance.
- Completing daily paperwork and maintaining accurate and effective inventory.
- Creating work schedules according to sales volume and number of employees.
Automotive Technician/Inspector
Sanford Honda
Sanford
05.2010 - 12.2012
- Communicating issues to supervisor and helping develop solutions.
- Changing, rotating, and balancing tires.
- Servicing air conditioning systems, changing and topping off fluids, and completing maintenance inspections.
- Explaining estimates and determining repair timelines to manage customer expectations.
Education
Some College (No Degree) - Business Administration
North Carolina A & T State University
Greensboro, NCSkills
- Staff Recruiting
- Staff Development
- Staff Management
- Employee Training
- Inventory Maintenance
- Financial Reporting
- Store Operations
- Key Performance Indicators (KPIs)
- Product Knowledge
- P & L Management
- Customer service
- Performance assessment
- Team building
- Conflict resolution
- Cross-department collaboration
Timeline
District Manager
Auto Glass Now
04.2024 - Current
District Manager
Take 5 Oil Change
03.2018 - Current
Regional Director of Training
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04.2017 - 04.2018
Area Field Trainer
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04.2016 - 04.2017
Store Manager
Take 5 Oil Change
09.2013 - 12.2015
Automotive Technician/Inspector
Sanford Honda
05.2010 - 12.2012
Some College (No Degree) - Business Administration
North Carolina A & T State University