Robert Clements
Kemper Insurance
33
years of professional experience
Customer service specialist who identifies needs and provides solutions to problems. Ability to effectively communicate with customers using an array of channels to ensure world-renowned service. Strong multitasking skills and fast learning ability to ensure exceptional contribution to your customer service team. Years of experience and communication skills with a proven track record of resolving, enhancing, and transforming the customer interaction experience.
Work History
Regional Claims Owner
2 Years 7 Months- Evaluated auto claims to determine coverage and liability based on policy guidelines.
- Conducted detailed investigations of accidents, gathering statements and evidence for claim resolution.
- Collaborated with repair shops to assess vehicle damage and establish repair costs for claims processing.
- Reviewed estimates and invoices to ensure accuracy and compliance with company standards during claim audits.
Auto Liability Adjuster
4 Years 6 Months- Identify, investigate, and resolve coverage issues
- Take statements from insured’s, claimants, and witnesses to resolve liability
- Obtain and review evidence, photos, and police reports
- Review, negotiate, and approve property documents and correspondence for payments and settlements
- Provide excellent customer service, communication, and written skills
- Remote
Security Guard
8 Months- Provide customer service to clients by carrying out safety and security procedures
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around, inside and perimeter of site environment and/or business
- Display exceptional customer service and communication skills
Security Guard
1 Year- Conduct visual inspection of guest’s bags, packages and strollers
- Responsible for interaction with guests to provide directions and information about the resort
- Observe, react and respond to occurrences to promote safety for all guests and fellow cast members
- Monitor radio traffic for all call ins and responding safety concerns
- Considered first responders, trained on infant, child and adult CPR and AED procedures
Sales Associate/Customer Service
2 Years- Seek out customers to assess their needs and help
- Assist customers by finding merchandise and loading their vehicles
- Sort, itemize and return all go backs to proper department
- Maintain in-stock condition of assigned areas to provide a clean, safe shopping environment
Withdrawal Team Supervisor
4 Years- Sort and distribute tickets to pull daily calendar loan files for clients
- Research to locate missing and/or outstanding loan files
- Stamp and box requested loan files to be shipped to various clients
- Research and respond to emails requesting missing files for clients
- Pulling requested files from shelves for shipment back to clients
- Scanning documents
- Print reports on a daily basis
Custodial Lead
3 Years- Responsibilities include sweeping assigned areas, emptying of all trash receptacles, bullet and recycle cans and cleaning guest/cast restrooms
- Provide a safe work environment for all guests, customers and fellow cast members
- Responsible for being courteous, friendly and knowledgeable in order to provide the highest level of customer service to guests and cast members
Senior Auto Body Injury Claims Examiner
5 YearsAuto Claims Adjuster
8 YearsEducation
- Accounting/Management
Skills
Conflict management
Decision making
Reporting & Documentation
Customer Service
Problem Solving
Microsoft Office- Excel
Word and PowerPoint
Intuit QuickBooks
Disclaimer
Thank you for considering me.
Timeline
Regional Claims Owner
Farmers Insurance
11.2023 - CurrentRead More
Auto Liability Adjuster
Kemper Insurance
12.2021 - CurrentRead More
Security Guard
Allied Universal Services
02.2021 - 10.2021Read More
Security Guard
Disneyland
01.2019 - 01.2020Read More
Sales Associate/Customer Service
Home Depot
01.2017 - 01.2019Read More
Withdrawal Team Supervisor
Advantage Resourcing, Inc.
01.2013 - 01.2017Read More
Custodial Lead
Disneyland
01.2009 - 01.2012Read More
Senior Auto Body Injury Claims Examiner
Mercury Insurance
01.2003 - 01.2008Read More
Auto Claims Adjuster
State Farm Insurance
01.1993 - 01.2001Read More
Cypress College
from Accounting/Management
Read More