Robert Clifton
Ashland,KY
Summary
Accomplished Lead Pharmacy Technician with a proven track record at Omnicare, CVS Health, enhancing operational efficiency and team performance. Expert in pharmacy software and adept at fostering collaborative environments. Demonstrated success in staff leadership and regulatory compliance, significantly improving service quality and productivity.
Overview
28
28
years of professional experience
Work History
Lead Pharmacy Technician
Omnicare, CVS Health
Ashland, KY
09.2004 - 03.2024
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational targets.
- Performed Data Entry duties from doctors and nurses orders
Team Leader
AT&T Wireless
Grayson, KY
12.2000 - 08.2004
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Pharmacy Technician
Omnicare, CVS Health
Ashland, KY
11.1995 - 11.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma - Business
Paul G. Blazer High School
Ashland, KY06.1996
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Prescription Processing
- Regulatory Compliance
- Pharmacy operations management
- New Hire Onboarding
- Data Entry
- Staff Leadership
Timeline
Lead Pharmacy Technician
Omnicare, CVS Health
09.2004 - 03.2024
Team Leader
AT&T Wireless
12.2000 - 08.2004
Pharmacy Technician
Omnicare, CVS Health
11.1995 - 11.2000
High School Diploma - Business
Paul G. Blazer High School