Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Coleman

Aventura,FL

Summary

Certified Technical Support and Repair Professional with over 6 years of experience in consumer electronics, specializing in diagnostics, hardware repair, and customer service. Former Apple-certified technician and service manager, recognized for delivering high-quality repairs and leading teams in high-volume environments. Skilled in upholding strict standards for quality, privacy, and customer satisfaction, while mentoring team members, and optimizing service workflows.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Apple Service Technician

GatorTec
Gainesville, FL
01.2024 - 06.2024
  • Company Overview: Apple Authorized Service Provider
  • Rejoined the team during a high-demand period to provide advanced repair support across Apple's full product line, including iPhone, iPad, Apple Watch, AirPods, Mac, and accessories.
  • Refreshed and expanded technical knowledge through updated Apple certifications and hands-on training.
  • Installed new equipment for customers and guided operation and maintenance protocols.
  • Apple Authorized Service Provider

iOS Service Manager

GatorTec
Gainesville, FL
05.2021 - 05.2022
  • Company Overview: Apple Authorized Service Provider
  • Oversaw daily operations of the iOS repair department, leading a team of Apple-certified technicians and support staff.
  • Trained and mentored new hires to uphold Apple's standards for repair quality, customer service, and data privacy.
  • Coordinated with management and Apple to launch new repair programs aligned with annual product releases.
  • Managed Apple-certified parts and tools inventory, proactively placing orders to prevent delays.
  • Apple Authorized Service Provider

Apple Certified iOS Technician

GatorTec
Gainesville, FL
05.2018 - 05.2021
  • Company Overview: Apple Authorized Service Provider
  • Performed Apple-certified diagnostics and repairs on iPhones, iPads, and related accessories.
  • Conducted post-repair QA testing to ensure optimal device performance and customer satisfaction.
  • Stayed current with evolving iOS technologies through workshops and continued education.
  • Acted as lead iOS technician, managing technician schedules and client communications.
  • Apple Authorized Service Provider

Customer Service Representative

GatorTec
Gainesville, FL
11.2017 - 05.2018
  • Company Overview: Apple Authorized Service Provider
  • Provided front-line support for customer inquiries, service requests, and product information.
  • Resolved escalated issues with professionalism, balancing customer satisfaction with company policies.
  • Acted as liaison between technicians and customers, clearly communicating repair timelines and diagnostics.
  • Apple Authorized Service Provider

Meat Department Associate

Winn-Dixie Supermarket
Fort Myers, FL
01.2016 - 05.2016
  • Assisted customers with special requests and ensured product freshness through regular stock rotation.
  • Prepared and packaged meat products while maintaining strict food safety standards.

Crew Member

Five Guys
Fort Myers, FL
02.2015 - 06.2015
  • Delivered fast, friendly service in a high-volume restaurant setting.
  • Maintained cleanliness and safety while working collaboratively with team members during rush periods.

Education

Some College (No Degree) - Environmental Science

Santa Fe College
Gainesville, FL
05-2024

Associate of Arts -

Santa Fe College
Gainesville, FL
05.2017

Skills

  • Customer service and communication
  • Conflict resolution
  • iOS diagnostics and repair (ACiT certified)
  • Team leadership and training
  • Inventory and appointment management
  • POS systems, register handling
  • Data handling and privacy compliance
  • Workflow optimization and multitasking under pressure

Certification

  • Apple Certified iOS Technician (ACiT)
  • Apple Certified Mac Technician (ACMT)
  • Apple Certified for AirPods, Apple Watch, iPad, and Accessory Repair (2024)

Timeline

Apple Service Technician

GatorTec
01.2024 - 06.2024

iOS Service Manager

GatorTec
05.2021 - 05.2022

Apple Certified iOS Technician

GatorTec
05.2018 - 05.2021

Customer Service Representative

GatorTec
11.2017 - 05.2018

Meat Department Associate

Winn-Dixie Supermarket
01.2016 - 05.2016

Crew Member

Five Guys
02.2015 - 06.2015

Some College (No Degree) - Environmental Science

Santa Fe College

Associate of Arts -

Santa Fe College

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