Rebecca Werner
Barrington
Summary
Detail-oriented Service Advisor with a strong focus on customer service communication and workflow management, enhancing customer experiences through effective collaboration and organizational skills.
Overview
20
20
years of professional experience
Work History
Service Advisor
Turnersville AutoMall
Turnersville
01.2015 - Current
- Scheduled appointments and managed service workflow, enhancing overall customer experience.
- Collaborated with technicians to ensure accurate diagnoses and repair recommendations.
- Assisted customers with service inquiries and delivered detailed product information.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to verify all work met dealership standards, ensuring customer satisfaction.
- Maintained service records and updated customer profiles, ensuring accuracy and consistency in dealership system.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Mini Of Mt. Laurel
Mount Laurel
01.2011 - 03.2023
- Scheduled appointments and managed service workflow for optimal customer experience.
- Communicated effectively with customers regarding service status and timelines.
- Assisted customers with service inquiries and provided detailed product information.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
- Maintained service records and updated customer profiles in the dealership system.
- Handled customer complaints professionally, ensuring satisfactory resolutions were reached.
Server
Applebee's
Sicklerville
03.2013 - 04.2018
- Provided excellent customer service to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Recorded customer food and drink orders in the restaurant system.
- Maintained cleanliness of dining area and service stations.
- Handled cash transactions and processed payments efficiently.
- Assisted in training new staff on restaurant procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Shift Supervisor
CVS Pharmacy
Berlin
06.2006 - 01.2011
- Supervised daily store operations and maintained optimal staffing levels.
- Trained new employees on procedures and customer service standards.
- Coordinated team schedules and addressed employee concerns promptly.
- Enforced company policies and maintained compliance with health regulations.
- Managed inventory levels and ensured product availability on shelves.
- Assisted customers with inquiries and resolved issues effectively.
- Monitored cash handling procedures and ensured accurate transactions.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
High School Diploma -
Overbrook High School
Pine Hill, NJSkills
- Workflow management
- Service workflow optimization
- Customer relationship management
- Customer service communication
- Conflict resolution
- Organizational skills
- Teamwork and collaboration
Timeline
Service Advisor
Turnersville AutoMall
01.2015 - Current
Server
Applebee's
03.2013 - 04.2018
Service Advisor
Mini Of Mt. Laurel
01.2011 - 03.2023
Shift Supervisor
CVS Pharmacy
06.2006 - 01.2011
High School Diploma -
Overbrook High School