Chris Clifton
Dothan,AL
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
16
16
years of professional experience
Work History
Service Advisor
SunSouth llc
Dothan, AL
04.2024 - 10.2025
- Greeted customers, creating a welcoming atmosphere and professionally addressing their needs.
- Explained service recommendations and maintenance procedures to clients clearly.
- Resolved customer complaints efficiently through clear communication, enhancing overall service experience.
- Maintained accurate records of customer interactions and service history.
- Collaborated with technicians to ensure timely service completion.
- Processed payments and promptly addressed customer billing inquiries to ensure satisfaction.
- Provided product knowledge to enhance customer satisfaction during visits.
- Assisted with scheduling appointments for vehicle service work.
Public Works Superintendant
Clay County Board of Commissioners
Fort Gaines, Georgia
07.2018 - 04.2024
- Managed public works projects from conception to completion, ensuring compliance with safety regulations and quality standards.
- Supervised daily operations of the Public Works Department including budgeting, scheduling, and resource management.
- Coordinated daily operations for road repairs and community service initiatives.
- Managed staff schedules, ensuring adequate coverage for all public works activities.
- Reviewed project plans and specifications to ensure compliance with county regulations.
- Facilitated communication between departments to streamline project execution and reporting.
- Trained new employees on safety protocols and operational procedures in public works.
- Conducted site inspections to monitor progress and adherence to safety standards.
- Implemented best practices for equipment usage and maintenance within the department.
- Evaluated Public Works personnel to enhance team efficiency and effectiveness.
- Analyzed data collected from surveys and inspections to identify areas needing improvement.
- Inspected completed work sites to verify adherence to established codes and regulations.
- Developed, implemented, and monitored short-term and long-term goals for the Public Works Department.
- Responded promptly to citizen inquiries concerning public works issues or concerns.
- Ensured that all employees followed safe working practices while performing tasks associated with their job duties.
- Conducted training sessions for staff members on relevant topics such as OSHA regulations, emergency procedures.
Parts Sales
Crain Auto Group
Little Rock, Arkansas
05.2009 - 06.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized customer requirements quickly to enhance service delivery. of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Marianna High
Marianna, FL05-1982
Skills
- Service recommendations
- Customer service
- Service quality assessment
- Payment processing
- Service scheduling
- Scheduling appointments
- Customer relationship management
- Service performance tracking
- Service workflow coordination
- Order management
- Claims processing support
- Vehicle assessment
- Inventory management
- Clear communication
- Problem solving
- Time management
- Workflow management
- Listening skills
- Maintenance coordination
- Report preparation
- Cost estimation analysis
- Cost estimation analysis
Timeline
Service Advisor
SunSouth llc
04.2024 - 10.2025
Public Works Superintendant
Clay County Board of Commissioners
07.2018 - 04.2024
Parts Sales
Crain Auto Group
05.2009 - 06.2018
High School Diploma -
Marianna High