Scot Boen
Indio,CA
Summary
Results-driven service advisor with proven expertise in customer relationship management, workflow optimization, and employee training. Committed to enhancing shop operations and achieving business goals through strong problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
Service Advisor
Loves Travel Stop
Coachella, California
03.2022 - Current
- Executed daily operations and workflow of tire shop, ensuring timely service and customer satisfaction.
- Independently managed shop operations during multiple shifts without TCM presence.
- Monitored backend processes to ensure alignment with shop's weekly and monthly goals, contributing to operational success.
- Assisted TCM with hotsheet chargebacks and exceptions, facilitating smoother off-site programs and implementation of new procedures.
Travel Stop Trainer
Loves Travel Stop
Coachella, California
10.2020 - 03.2022
- Trained new employees on Love's policies and procedures, ensuring compliance and smooth onboarding.
- Provided ongoing training for new employees on updated policies and procedures, facilitating their adaptation to changes.
- Assisted GM with training new shift leaders and management team members.
- Incorporated Love's core principles into daily team activities, fostering a culture aligned with company values.
- Led shifts as a shift leader during non-training periods to maintain operations.
Travel Stop Clerk
Loves Travel Stop
Coachella, California
08.2017 - 10.2020
- Executed cashier duties while delivering exceptional customer service, enhancing customer satisfaction.
- Ensured accurate cash handling for customer transactions, check cashing, and diesel-related tasks accurately, ensuring seamless service and trust.
- Assisted with shower turnovers, merchandising restocks, and planogram setups.
- Supported coffee bar and cooler replenishment to maintain product availability.
- Cleaned and detailed restrooms efficiently, maintaining high cleanliness standards for customer comfort.
Kmart - HardLines Merchendiser
Kmart
Indio, California
11.2014 - 12.2016
- Supported merchandising planograms and assisted with unloading merchandise from trucks.
- Restocked shelves with overstock to optimize inventory management.
- Returned go-backs to enhance store presentation accuracy.
- Maintained tags and updated weekly pricing to support pricing integrity.
- Executed overnight closing procedures while enhancing store displays and seasonal decorations.
- Facilitated front desk register operations to enhance customer service experience.
- Provided customer service by checking prices and locating items.
- Assisted with store closing, including equipment packing and destruction tasks.
Education
High School Diploma -
Shadow Hills High School
Indio, CA06-2016
Skills
- Customer relationship management
- Workflow management
- Inventory management
- Technical troubleshooting
- Service documentation
- Employee training
- Workflow optimization
- Problem solving
- Strong work ethic
- Excellent communication
- Teamwork skills
- Goal-oriented mindset
- Vehicle inspection
Timeline
Service Advisor
Loves Travel Stop
03.2022 - Current
Travel Stop Trainer
Loves Travel Stop
10.2020 - 03.2022
Travel Stop Clerk
Loves Travel Stop
08.2017 - 10.2020
Kmart - HardLines Merchendiser
Kmart
11.2014 - 12.2016
High School Diploma -
Shadow Hills High School