Robert Coleman
Washington,DC
Summary
Results-oriented Benefits Specialist specializing in healthcare administration and patient care enhancement. Successfully led initiatives that improved care coordination, increased census growth, and optimized operational efficiency. Strong collaborator with proven ability to drive team performance and deliver exceptional client experiences.
Overview
15
15
years of professional experience
Work History
Practice Manager
Aids Healthcare Foundation, AHF
11.2024 - 07.2026
- Managed daily administrative and clinical operations with nurse manager and medical director to ensure seamless service delivery.
- Ensured delivery of exceptional client care experience by healthcare center.
- Collaborated with nurse manager and medical director to develop and implement policy and process improvements.
- Led retention initiatives that resulted in increased patient census.
- Managed financial performance alongside revenue cycle team while calculating payroll.
- Provided support to staff, improving process flow and boosting efficiency.
- Collaborated with healthcare professionals on business decisions.
- Assessed processes and procedures for HIPAA compliance.
Non Medical Case Manager
Aids Healthcare Foundation, AHF
04.2024 - 11.2024
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Identified care needs of individual patients and coordinated responses based on physician advice,insurance limitations, and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients and managed clinical functions.
- Managed Ryan White contracts, managed various federal and state insurance programs on behalf clients, State ADAP's, Co-Pay Relief programs, and insurance while providing general information to assist clients.
- Managed support services and fostered communication among social workers, therapists, provider staff, and patients.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Participated in professional development opportunities focused on current and emerging trends and best practices in case management, ensuring the improvement of services provided to patients.
- Prepared client charts for RSR readiness and integrated applicable data into Care Ware.
- Coordinated retention efforts for patient medical records to ensure accessibility and compliance.
Benefits Counselor
Aids HealthCare Foundation
03.2022 - 04.2024
- Counsel and enroll clients in federal and state Insurance Benefits, Ryan White, State ADAP's, Co-pay Relief Programs, and Social Services while troubleshooting and issues in various systems
- Managed client eligibility for federal and State health programs, ensuring access to essential health, dental, and psychiatric services.
- Assess clients' social, mental health, and insurance need and enroll or refer them appropriate plans
- Interdisciplinary collaboration with team to determine clients plan of care with the MCM, Medical Director, Pharmacist, and outside providers to facilitate care coordination and health benefits.
- Established long-term relationships with clients to enhance access to federal and state health care plans.
- Facilitated retention strategies that increased client participation in ongoing health programs and prepare data driven reports.
- Document client outcomes and care plans
- Research, interprets, and applies policies to support best practices for clients.
- Review labs and client records for clinical needs and analyzes data.
Medical Assistant
Foot and Ankle Wellness Center
09.2019 - 08.2021
- Scheduled and prepared patients for surgical procedures.
- Documented vital signs and health history for patients, supporting accurate diagnosis and treatment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens, facilitating timely results.
- Restocked medical supplies in examination rooms, ensuring readiness for patient care. and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Assistant
Howard University Hospital
06.2011 - 08.2019
- Provided wound care and obtained vital signs to support patient recovery
- Ensured accurate clinical histories to enhance patient care quality
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted Physicians in surgical procedures
- Answered and directed phone calls
- Maintained cleanliness and functionality of surgical equipment.
- Called in prescriptions and facilitated surgical care coordination
- Obtained prior authorizations for patient treatments and procedures.
Education
Medical Assistant Diploma - Medical Assisting
Medtech
06-2011
Psychology
Prince Georges Community College
Skills
- Efficient Care Coordination
- Extensive knowledge in healthcare administration and procedures
- Insurance Policy Management
- Attention to detail
- Team collaboration
- Strong Interpersonal Relationship Skills
- Currently Studying for SHRM Certificate
Timeline
Practice Manager
Aids Healthcare Foundation, AHF
11.2024 - 07.2026
Non Medical Case Manager
Aids Healthcare Foundation, AHF
04.2024 - 11.2024
Benefits Counselor
Aids HealthCare Foundation
03.2022 - 04.2024
Medical Assistant
Foot and Ankle Wellness Center
09.2019 - 08.2021
Medical Assistant
Howard University Hospital
06.2011 - 08.2019
Medical Assistant Diploma - Medical Assisting
Medtech
Psychology
Prince Georges Community College