Andrea Ulrich
Wyomissing,PA
Summary
Dynamic practice manager with years of experience in both clinical and administrative rolls. Skilled in dental insurance claims and staff supervision, I foster team collaboration and drive cost reductions, ensuring seamless service delivery and improved patient satisfaction.
Overview
14
14
years of professional experience
Work History
Practice Manager
Center for TMJ and Sleep Disorders
Reading PA
02.2020 - Current
- Streamlined office operations by implementing efficient scheduling and patient management systems.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Oversaw inventory management, ensuring availability of dental supplies and equipment.
- Trained and mentored new administrative staff in office protocols and procedures.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment through negotiation of vendor contracts.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Oversaw appointment scheduling and itinerary coordination for both patients and office personnel.
- Provided backup to front desk to assist with various tasks whenever necessary.
Office Manager/ Insurance Processing
Green Valley Dental
Sinking Spring, PA
05.2012 - 03.2018
- Managed daily office operations, optimizing workflow and enhancing team productivity.
- Oversaw scheduling and appointment management, ensuring efficient patient flow and minimal wait times.
- Reviewed treatment needs with patients and scheduled accordingly
- Coordinated staff training programs, improving service delivery and employee performance standards.
- Implemented inventory management processes, reducing supply costs and preventing shortages.
- Prepared insurance claims with proper documentation for submission.
- Responsible for employee payroll
- Verified insurance benefits
Education
Dental Assisting And Dental Radiology
Burke's Vocational Technical School
Oley, PAHigh School Diploma -
Governor Mifflin High School
Shillington, PASkills
Understanding of dental terminology and CPT coding
Knowledge of coordination of benefits
Supervise and direct staff
Process payroll
Prepare applications for loans and finance
Prepare and submit dental insurance claims
Posting payments with required adjustments
Overseeing accounts receivable
Efficient in reviewing EOBs
Able to understand and implement new concepts
Able to complete many tasks at once
Timeline
Practice Manager
Center for TMJ and Sleep Disorders
02.2020 - Current
Office Manager/ Insurance Processing
Green Valley Dental
05.2012 - 03.2018
Dental Assisting And Dental Radiology
Burke's Vocational Technical School
High School Diploma -
Governor Mifflin High School