ROBERT COLLARD
Pomona,CA
Summary
Well-qualified Lead Dispatch Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Lead Dispatch Supervisor
Securitas Security Services USA
Ontario, CA
07.2023 - Current
- Currently I am the Lead Dispatch Supervisor for the San Gabriel Valley, Inland Empire, and the Palm Desert branch of Securitas Security Services. My duties include:
- In charge of the dispatch department, leading a team that manages the after-hours call-offs and scheduling of sites.
- Assisting the district managers in any duties they need assistance with.
- In addition, I assist as the main entrance officer for the Gordon Highlands HOA in Glendora, CA, handing in access control and on-site security for the homeowners.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Account Manager
Securitas Security Services USA
Mira Loma, CA
07.2021 - 07.2023
- From July 2021 to July 2023, I was the Account Manager for Neovia Logistics in Mira Loma California. In this position I covered a varied number of tasks such as:
- Manage and oversee both the Neovia Logistics distribution center and the drop lot location.
- Works as an intermediary between the client and the district manager, passing along information.
- Schedule guards for the post, dealing with call-offs, no-shows, time-off requests, and other parts of attendance.
- Prepare and edit payroll for the site.
- Train officers for various positions on the site.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Scheduler
Securitas Security Services USA
Ontario, CA
08.2019 - 07.2021
- From August of 2019 to July of 2021, I worked as a scheduler for the Ontario, CA branch of Securitas. In this position, I covered a varied number of tasks such as:
- Meeting new hires and current employees and assigning them working posts.
- Worked alongside district managers and HR in issuing disciplinary actions to officers ranging from write-ups to termination.
- Worked alongside district managers to edit, delete, and create master schedules for current, expiring, and new sites.
- Worked alongside with HR to reach out to idle active guards to confirm employment status with company.
- Worked on completing payroll for sites to make sure employees are correctly paid.
- When needed, visiting sites to drop off site supplies, speaking with officers, delivering disciplinary actions, or standing post.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Field Supervisor/Dispatch Officer
Securitas Security Services USA
Ontario, CA
02.2017 - 08.2019
- Worked as a Field Supervisor/Dispatch Officer. In this position, I worked on a number of tasks such as:
- Working alongside branch managers and schedulers in scheduling for the site after work hours for swing, grave, and weekend shifts.
- Training guards at posts as well as standing posts on sites when needed.
- Site patrols and inspections to make sure guards were following post and security handbook orders.
- Disciplining guards on infractions and post violations when needed.
- Completing field supervision tasks given by branch managers.
Post Commander
Securitas Security Services USA
Mira Loma, CA
08.2016 - 02.2017
- I worked as post commander at Galasso's Bakery in Mira Loma, CA.
- While on site I completed site duties such as:
- Access control for employees, deliveries, and visitors.
- Patrolling the site to look for safety hazards and breaches in the site perimeter.
- Worked in conjunction with office staff and shipping and receiving departments to make sure deliveries, potential clients and others got to the correct destination on site.
Site Supervisor
Securitas Security Services USA
Ontario, CA
07.2015 - 09.2016
- Swing and Graveyard Site Supervisor for Celestica International in Ontario, CA.
- While on site, I completed such tasks as:
- Access control for employees and visitors to the site.
- Site patrol looking out for trespassers and safety hazards/violations.
- Worked as a go-between between the office staff and security to make sure.
- All site duties were followed.
Site Supervisor
Securitas Security Services USA
Pomona, CA
08.2014 - 07.2015
- Worked as a Site Supervisor at Gate 1 of the Pomona Fairplex in Pomona, CA. Such tasks done on site were.
- Access control at the main gate as well as secondary gates on site.
- I viewed and watched the site through CCTV and alarm systems.
- Worked with upper management of Securitas and Fairplex events staff to help schedule and mobilize guards to respective posts and events.
- Trained new team members on site policies and procedures.
Security Officer
Securitas Security Services USA
Ontario, CA
07.2011 - 08.2014
- Worked at a variety of sites with post orders ranging from access control, CCTV monitoring, coordination (ex. logging in and out in trucks for warehouses) and other duties requested by the respective client.
Education
LEAD Scholarship - Securitas Management And Leadership
Purdue Global University
Indiana10.2025
Associate of Science - Law Enforcement
Mt. San Antonio College
Walnut, CA06.2015
Timeline
Lead Dispatch Supervisor
Securitas Security Services USA
07.2023 - Current
Account Manager
Securitas Security Services USA
07.2021 - 07.2023
Scheduler
Securitas Security Services USA
08.2019 - 07.2021
Field Supervisor/Dispatch Officer
Securitas Security Services USA
02.2017 - 08.2019
Post Commander
Securitas Security Services USA
08.2016 - 02.2017
Site Supervisor
Securitas Security Services USA
07.2015 - 09.2016
Site Supervisor
Securitas Security Services USA
08.2014 - 07.2015
Security Officer
Securitas Security Services USA
07.2011 - 08.2014
LEAD Scholarship - Securitas Management And Leadership
Purdue Global University
Associate of Science - Law Enforcement
Mt. San Antonio College
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