Network Center Tech
Open To Work
Robert Colon
AT&T
Tomball,Texas
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Network Center TechnicianAssistant Store Director
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Tomball, Texas, US
Open to relocation:
No
Important To Me
Work-life balanceWork from home optionPersonal development programsCompany CultureCareer advancement
35
years of professional experience
Results-driven Network Center Technician with extensive experience in network troubleshooting, incident response, and problem-solving. Proven ability to enhance system performance through collaboration and communication.
Work History
Network Center Technician
26 Years 8 Months- Network Monitoring & Maintenance: Continuously monitor network systems for performance, stability, and security, making adjustments as needed to prevent downtime.
- Troubleshooting & Repair: Diagnose and resolve connectivity, performance, and configuration issues across LAN, WAN, and internet systems.
- Incident Management: Respond to service disruptions, document incidents, and track resolution status to ensure accountability and continuous improvement.
- Configuration & Upgrades: Install, configure, and maintain network equipment such as routers, switches, and servers; perform routine upgrades and security updates.
- Collaboration: Work closely with engineers, IT teams, and other departments to resolve complex technical problems and coordinate network access.
- Documentation: Record network problems, solutions, and changes for future reference and audit purposes.
- Vendor Coordination: Liaise with third-party vendors to address service-related issues
Assistant Store Director
8 Years 1 Month- Led team to enhance customer satisfaction through effective training and development programs.
- Optimized inventory management processes to reduce stock discrepancies and improve product availability.
- Implemented strategic merchandising initiatives, resulting in increased sales and improved store layout efficiency.
- Developed staff scheduling systems to ensure optimal coverage during peak shopping hours.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Checked employee break times and schedule adherence.
- Double-checked product pricing and displays.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Supervised employees and different store departments.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
Education
High School Diploma
Skills
Network troubleshooting
Ticket management
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Troubleshooting skills
Excellent communication
Reliability
Adaptability and flexibility
Self motivation
Analytical thinking
Multitasking
Timeline
Network Center Technician
AT&T
10.1999 - CurrentRead More
Assistant Store Director
HEB Grocery Store
09.1991 - 10.1999Read More
Reagan High School
High School Diploma
Read More